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StarChapter

StarChapter

Overview

What is StarChapter?

StarChapter is an AMS from the company of the same name in Maryland, featuring a configurable website with ecommerce, role based permissions and access, and finally member management with dues tracking and collection, and event registration.

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Recent Reviews

TrustRadius Insights

StarChapter has been widely praised for its simplicity and effectiveness in managing e-portals and databases. Users have found the …
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Pricing

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What is StarChapter?

StarChapter is an AMS from the company of the same name in Maryland, featuring a configurable website with ecommerce, role based permissions and access, and finally member management with dues tracking and collection, and event registration.

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is StarChapter?

StarChapter Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

StarChapter has been widely praised for its simplicity and effectiveness in managing e-portals and databases. Users have found the software to be a robust solution for membership and renewal management, web management, and member communication. One of the key benefits reported by users is the improvement in email communication and fresh content on their websites since using StarChapter. The ability to track email statistics has been highly valued, allowing organizations to gain insight into member engagement and reach. Additionally, users appreciate that StarChapter provides an affordable one-stop-shop for membership management, registration, news, and more. From easy member and event management to offering discounts and coupons, StarChapter streamlines processes and facilitates effective communication with members. Non-profit organizations have particularly benefited from StarChapter, as it allows multiple people to work on specific tasks remotely. The integration of website management and communication platforms has proven to be incredibly useful for users, improving membership management, registration, renewal, and retention.

In terms of functionality, StarChapter offers a variety of features that users find valuable. These include easy access to member lists and the ability to send mass emails, collect money for meetings, provide attendance summaries, manage event registrations, and maintain meeting invitation history. The software also includes features like instant receipts, registration history tracking, reusable templates and venues, as well as member/non-member databases. Furthermore, StarChapter proves useful for automating various association activities such as managing member contact information, new member joins, renewals, meeting registrations, payment activities, email marketing, and website hosting.

Notably, StarChapter has helped organizations stay in sync with their members through improved tracking of attendees at events and better overall meeting invitation management. Users have found that having all records accessible in one place facilitates smoother transitions during staffing changes or leadership turnover. Moreover, StarChapter's ability to reach members effectively through various means of communication has been highly appreciated.

While there are areas for improvement such as customization options and a possible learning curve, many users have found StarChapter's user interface to be user-friendly and easy to navigate. The software has saved organizations significant time by enabling closer communication within the team and providing efficient member management.

In summary, StarChapter offers a comprehensive solution for association management, providing users with tools for membership database management, email communications, and website hosting. It has proven to be a valuable asset for non-profit organizations and professional associations alike, helping them increase membership, improve event attendance, manage revenue, and streamline processes.

Users have made several recommendations based on their experiences with the platform. The most common recommendations include evaluating whether the member directory and accounting features meet your specific needs. It is also suggested to conduct a proof of concept before fully committing to the platform and consider a customizable product that can address any identified gaps. Users recommend allocating significant time for training, especially for individuals new to working with the back-end of a website. They note that the initial set-up of meetings each year can be challenging and not intuitive. Overall, these recommendations aim to address concerns related to intuitiveness, interactivity, usability, and customization options provided by the platform.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use it to track and manage a professional development organization for about 100-200 members. StarChapter allows me to manage the webside and communications to members as well as event registrations all in one system.
  • Tracks expiring members
  • Tracks registrations
  • Set-up outgoing communications with members
  • Internal payment processing system for reports
  • Website's back-end could be more updated with templates that are editable like WordPress
  • Back-end email generator could function like a Constant Contact or Mailchimp with features to make emails nicer and more modern looking
  • More customizable fields that could be added to any form
Once you understand how to use the system, it is pretty useful. But it has some definite areas where it could be brought up to speed with other modern tools. It is basic and could be better.
  • Membership management
  • Email Communications
  • Website
  • Increased efficiency
I didn't select StarChapter it came with my role. But if they continue to improve, I see no reason to change either.
They create these long chains of responses. So for everything you write in they repeat what you wrote and then respond to it. It gets very confusing trying to figure out where the conversation is sometimes especially on a long trail of back and forth.
I wasn't involved so I don't know the pricing difference.
Yes
It was eventually looked into and resolved.
Sandy Breihan Sinclair | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
My department is a the only department using StarChapter. I help to plan an annual payroll/HR conference and we handle all of our communications with StarChapter. StarChapter is also running our conference website where attendees can view information and/or register and have the convenience of paying online.
  • The blast communications are clear and easy to read.
  • Reporting- the reports within StarChapter are very helpful and easy to use.
  • The tools for tracking attendee information are super easy to use.
  • The admin portion of the system is a bit clunky. It is not very user friendly.
  • It’s not very intuitive.
StarChapter is a great tool to send blast communications to your clients. It is also a great tool for tracking revenue. The only thing I do not appreciate is that it is not user friendly or intuitive.
  • It helps us to track revenues.
  • It helps us to track attendees’ information.
  • It is a great tool for sending email blasts.
I have not yet used other products similar to StarChapter.
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