StarChapter has potential
May 25, 2021

StarChapter has potential

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with StarChapter

I use it to track and manage a professional development organization for about 100-200 members. StarChapter allows me to manage the webside and communications to members as well as event registrations all in one system.
  • Tracks expiring members
  • Tracks registrations
  • Set-up outgoing communications with members
  • Internal payment processing system for reports
  • Website's back-end could be more updated with templates that are editable like WordPress
  • Back-end email generator could function like a Constant Contact or Mailchimp with features to make emails nicer and more modern looking
  • More customizable fields that could be added to any form
  • Membership management
  • Email Communications
  • Website
  • Increased efficiency
I didn't select StarChapter it came with my role. But if they continue to improve, I see no reason to change either.

Do you think StarChapter delivers good value for the price?

Yes

Are you happy with StarChapter's feature set?

No

Did StarChapter live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of StarChapter go as expected?

I wasn't involved with the implementation phase

Would you buy StarChapter again?

Yes

Once you understand how to use the system, it is pretty useful. But it has some definite areas where it could be brought up to speed with other modern tools. It is basic and could be better.

StarChapter Support

They create these long chains of responses. So for everything you write in they repeat what you wrote and then respond to it. It gets very confusing trying to figure out where the conversation is sometimes especially on a long trail of back and forth.
ProsCons
Problems get solved
Kept well informed
No escalation required
Difficult to get immediate help
I wasn't involved so I don't know the pricing difference.
Yes - It was eventually looked into and resolved.