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Users have found Stonly to be incredibly helpful in creating and maintaining all their ERP instructions in one place. The customizable …
Overview
What is Stonly?
When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.
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What is Stonly?
When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.
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The Community History Archives Stonly Demo
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Stonly - Freshdesk demo
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Introducing triggers Stonly
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Product Details
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- Tech Details
What is Stonly?
Stonly Video
Stonly has reimagined the knowledge base to make it powerful and present. Where traditional knowledge bases are full of articles - like a user manual - Stonly’s KB is full of interactive, step-by-step guides that are a more effective way to share information. And the Stonly kn...
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| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users have found Stonly to be incredibly helpful in creating and maintaining all their ERP instructions in one place. The customizable Knowledge Base site and different types of triggers for onboarding and tour guides have been particularly useful features. Stonly has simplified the flow of information, adding value to the customer experience and guiding pre-sale customers through decision-making processes. Additionally, Stonly has played a crucial role in change management, feature rollouts, and troubleshooting, saving time and resolving issues efficiently. Users have reported fast support in resolving configuration issues and scaling customer support. Overall, Stonly is an easy-to-use tool that provides valuable information to new hires, improves the support experience, and decreases the need for live chat. It has become a go-to place for up-to-date information, reducing the burden on support teams while offering a user-friendly and engaging support experience.
Easy Integration: Many users have found it easy to integrate Stonly with their app, allowing for seamless communication between the two. This has been praised by multiple reviewers as a valuable feature that simplifies their workflow and enhances the user experience.
Flexibility and Continuous Improvement: Stonly is highly regarded for its flexibility and continuous improvement. Users appreciate the ability to use Stonly for knowledge bases and guided tours, while also being able to set target properties based on specific user needs. This invaluable feature has been mentioned by numerous reviewers as a standout aspect of Stonly's functionality.
Embedding Videos and Organizing Multi-Option Guides: The ability to embed videos into step-by-step guides is well-received by users, along with the ease of organizing multi-option guides. Linking between guides is considered helpful, and the creation of a knowledge base from these guides has significantly reduced support tickets. Multiple reviewers have highlighted this feature as one of the strengths of Stonly's platform design.
Difficult Navigation: Many users have found the navigation of the system to be time-consuming and difficult to get used to. They have mentioned that it takes a while to understand how to navigate both the user-facing interface and the admin side of the knowledge base. Some users also feel that certain design choices in terms of navigation can be improved.
Limited Customization Options: Users express a desire for more flexibility when it comes to customizing the layout and adding images within guides. They would like to have more control over the design elements, such as changing fonts, colors, and overall layout. Additionally, they wish for advanced customization options that go beyond basic styling.
Steep Learning Curve: Several users have mentioned that there is a learning curve associated with using the software. Training someone on how to effectively use all features and functionalities can be challenging at first. However, once users become familiar with the system, they find it easier to create and customize guides.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
July 06, 2022
Came for the knowledge Base but discovered way more
I am in the process of evaluating customer support tools to find something that will work well for our website. I initially discovered Stonly because of their knowledge base system, but am super impressed by all their other offerings as well. Its seems likes its a very robust and complete system. I love that they also offer onboarding, tool tips and widgets. I often wondered why most of the onboarding tools lacked comprehensive education options once the customer was onboarded. It seems like the obvious next step. With this in mind, i’m excited that Stonly offers they features. I also like that it offers triggers and analytics. The analytics is especially useful in getting a system on how people are using the resources. Finally, being able to view both flows and funnels is really helpful for finding potential bottlenecks.
- knowledge bases
- company wikis
- onboarding
- more customization
- More integrations
- Tool tips
- Triggers
- Widgets
- Knowledge base
- Still getting started, so that has yet to be determined.
At my company, we use Stonly to help integrate onboarding guides directly into our application, without needing to build something custom. For example, when we release a new feature, we want the user's to see this feature and get a guided tour on how to use it and point them in the right direction if they have any questions or concerns. Normally, we would need to build this out on our own and we would need engineers to create custom components for each feature. But with Stonly, it's much easier to do so by including their code and allowing content and product team members to handle the rest.
- SDK
- Documentation and developer experience.
- Creating onboarding guides are super simple.
- Widgets on our help center are helpful and don't require much effort to create.
- More features around tracking and understanding our users.
- Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.
- Widgets to show on our support center.
- Capability with modern frameworks / web applications.
- Being able to change things in Stonly, without needing to change our application (since Stonly is instant and our code is shipped every two weeks).
- Improved time to market for supporting documents.
- Provided a way for our content team to be autonomous.
- Helped us think more outside the box on how we tell user's about our new features.
- Helped migrate outdated users to our new applications.
Stonly is the only tool we have used for onboarding guides. We also use Zendesk to help create guides, but I don't think that is a good comparison. Stonly is much more focused on being within the application, whereas Zendesk is more documentation driven.