Stonly Reviews and Ratings

Rating: 4.5 out of 10

Score

4.5 out of 10

Community insights

TrustRadius Insights for Stonly are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Integration: Many users have found it easy to integrate Stonly with their app, allowing for seamless communication between the two. This has been praised by multiple reviewers as a valuable feature that simplifies their workflow and enhances the user experience.

Flexibility and Continuous Improvement: Stonly is highly regarded for its flexibility and continuous improvement. Users appreciate the ability to use Stonly for knowledge bases and guided tours, while also being able to set target properties based on specific user needs. This invaluable feature has been mentioned by numerous reviewers as a standout aspect of Stonly's functionality.

Embedding Videos and Organizing Multi-Option Guides: The ability to embed videos into step-by-step guides is well-received by users, along with the ease of organizing multi-option guides. Linking between guides is considered helpful, and the creation of a knowledge base from these guides has significantly reduced support tickets. Multiple reviewers have highlighted this feature as one of the strengths of Stonly's platform design.

Reviews

2 Reviews

Came for the knowledge Base but discovered way more

Rating: 8 out of 10

Incentivized

July 6, 2022

Use Cases and Deployment Scope

I am in the process of evaluating customer support tools to find something that will work well for our website. I initially discovered Stonly because of their knowledge base system, but am super impressed by all their other offerings as well. Its seems likes its a very robust and complete system. I love that they also offer onboarding, tool tips and widgets. I often wondered why most of the onboarding tools lacked comprehensive education options once the customer was onboarded. It seems like the obvious next step. With this in mind, i’m excited that Stonly offers they features. I also like that it offers triggers and analytics. The analytics is especially useful in getting a system on how people are using the resources. Finally, being able to view both flows and funnels is really helpful for finding potential bottlenecks.

Pros

knowledge bases
company wikis
onboarding

Cons

more customization
More integrations

Likelihood to Recommend

Stonly seems to be very well positioned to handle both the initial customer onboarding and then the help channels for further education.

Verified User

Director in Sales (1-10 employees)

Vetted Review

Stonly is a fantastic onboarding tool - for developers and content creators

Rating: 10 out of 10

Incentivized

July 2, 2022

Use Cases and Deployment Scope

At my company, we use Stonly to help integrate onboarding guides directly into our application, without needing to build something custom. For example, when we release a new feature, we want the user's to see this feature and get a guided tour on how to use it and point them in the right direction if they have any questions or concerns. Normally, we would need to build this out on our own and we would need engineers to create custom components for each feature. But with Stonly, it's much easier to do so by including their code and allowing content and product team members to handle the rest.

Pros

SDK
Documentation and developer experience.
Creating onboarding guides are super simple.
Widgets on our help center are helpful and don't require much effort to create.

Cons

More features around tracking and understanding our users.
Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.

Likelihood to Recommend

Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload.

Verified User

Team Lead in Engineering (201-500 employees)

Vetted Review

3 years of experience

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