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Stripe Billing

Score9 out of 10

56 Reviews and Ratings

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What is Stripe Billing?

Stripe Billing subscription management software is used to bill and manage customers in various ways, from simple recurring billing to usage-based billing and sales-negotiated contracts. It is used to automate revenue management workflows, and accept payments globally.

Categories & Use Cases

Reviews

What users are saying about Stripe Billing.
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The best, first choice for your startup SaaS

Incentivized
Elliott Brand
Product Manager in Product Management at Motion (1-10 employees employees)

Use Cases and Deployment Scope

Stripe is the primary checkout platform for my organization. We connect with it through our API to create and manage subscriptions, and our CS team leverages the platform to review payments and update plans for existing users. Stripe is integral to our running of our payments system for our SaaS.

Pros

  • Payments
  • Subscription Management
  • API

Cons

  • Stripe checkout could be stronger

Other Software Used

productboard, Figma, HubSpot CRM

Most Important Features

  • Stripe checkout
  • Metered billing
  • API

Return on Investment

  • Saved us months of development time
  • Provided a trusted user experience for payees

A brilliant solution to our subscription needs

Incentivized
Verified User
Employee in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

We use Stripe Billing to bill our B2B customers and for our B2B customers to bill their customers. This is quite a complex requirement but Stripe Billing allows us to easily review this information, report on it and achieve the outcomes we are looking for. We do this across 4 regions in Europe and also in the US.

Pros

  • Multi-Currency
  • Subscription Invoicing

Cons

  • Support
  • Switching between regions / platforms

Return on Investment

  • Subscriptions

Other Software Used

WhatsApp Business, Meta Business Manager, Sinch Mailgun, Vista Social

Stripe for a Laravel SaaS

Incentivized
Witt SparksView profile
Chief Technical Officer, Software Developer in Information Technology at Assessment Generator (1-10 employees employees)

Use Cases and Deployment Scope

We use Stripe for recurring billing for our SaaS product, and for one-off purchases from our site. We migrated from a different payment processor in order to provide a more modern and seemless purchase process. We are currently working to migrate existing customers to Stripe as well. When that is done, Stripe will be our only payment processor.

Pros

  • Laravel integration. Our product is written in Laravel, which supports Stripe out of the box.
  • Customer service. When I had questions during my integration, customer support was easily accessible, friendly and helpful.
  • Modern UI creates a quick, seamless purchase process for the customer.
  • The ability to generate one-off custom invoices (not associated with a specific product) allows us to bill for custom development services through the same payment processor.
  • The backend dashboard is well laid out and provides lots of great information.
  • Test mode makes testing purchases quick and painless.
  • Great looking customer-facing invoices.

Cons

  • Last I checked, coupons were only supported by coding up your own payment page using Stripe Elements. It would be nice to be able to add a coupon field to the payment popup provided by Stripe.

Other Software Used

SparkPost

Return on Investment

  • Stripe provides a much cleaner purchase process than our previous solution, but since we deployed Stripe at the same time as we deployed a complete rewrite of our site, it's difficult to know exactly what impact it's had.

Stripe for SaaS is a no brainier

Incentivized
John SchwartzView profile
Founder in Sales at LabWorthy (1-10 employees employees)

Use Cases and Deployment Scope

We use Stripe to handle all of our e-commerce. We are a SaaS startup and most of our revenue is subscription based. We also use it for promos/discounts and keeping track of customers on a revenue basis. We have integrated it with a referral platform to manage commissions as well. Stripe solves our payment processing issues and can throw off some good data for making decisions.

Pros

  • Handles multiple payment types including ACH seamlessly. They also added one-time invoicing as well which has been helpful for one-off charges
  • Great API integrations with pandaDoc, FirstPromoter, Slack and other platforms
  • Multiple pricing levels and programs enable us to be flexible in what we are offering to our customers and modify based on needs of the market.

Cons

  • It's pretty code-intensive to set up. You have to be a developer to get it on your site -- I feel like it should be more turnkey.
  • Better reporting and analytics -- why should i have to subscribe to yet another sass platform like Baremetrics to get better metrics -- feel like these should be onboard at Stripe. If a competitor came along with better metrics, we would switch.

Other Software Used

HubSpot, Slack, UberConference

Return on Investment

  • By managing our e-commerce, Stripe makes it easy to have a subscription business, so it automates the whole thing.
  • ROI would be much higher with better analytics -- having to create reports and segment customers manually is a pain and definitely eats into the ROI of the product
  • I would also like to see more AI applied to the reporting and data for better insights

Stripe is Right for Startups and SMBs

Incentivized
Natasia MalaiholloView profile
CEO in Information Technology at Wyzerr (11-50 employees employees)

Use Cases and Deployment Scope

Our startup company operates an online SaaS business that depends on Stripe to process our monthly subscription services payments and renewals. We integrated Stripe's API into our online web platform, where our end-users then sign-up and pay. Stripe provides the credit card payment form, processes the payments for us, direct deposits the payments into our bank account every few days, and also sends follow-ups to users that have failed payments.

Pros

  • Credit card processing interface and experience for customers
  • Processes transactions smoothly
  • Easy integration with our own tool

Cons

  • More clarification around failed payments and reasoning---also, would be nice if Stripe showed us what efforts they've taken to follow-up with our end-users regarding failed payments
  • The fee per payment processed is a little high
  • Easier navigation of customer base and more features within dashboard to see sales/revenue

Return on Investment

  • Makes managing our monthly subscription payments very easy
  • Follows up with failed credit card transactions, taking away the burden on us to do it
  • Customer can easily pay for our services from within our application

Alternatives Considered

ACI Electronic Bill Presentment and Payment Services