SurveySensum

What is SurveySensum?

SurveySensum is a customer feedback platform that helps businesses to gather and act on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum comes with professional guidance to help users close the feedback loop in real-time.

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Categories & Use Cases

Media

Screenshot of the SurveySensum role-based NPS dashboards, that display role-specific metrics across the organization.

Screenshot of real-time detractor alerts to detect dissatisfied and at-risk customers, and that make it hard for a customer to leave by closing the feedback loop on-spot.

Screenshot of an automated workflow, used to route support tickets based on topic, issue or intent and improve customer service.

Screenshot of interaction analytics, to find potential bottlenecks and improve the customer experience

Screenshot of SurveySensum's AI-powered text and sentiment analysis tool, used to find the hidden value within customer feedback

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Screenshot of the SurveySensum role-based NPS dashboards, that display role-specific metrics across the organization.

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