TrustRadius: an HG Insights company

SurveySensum

What is SurveySensum?

SurveySensum is a customer feedback platform used to gather and analyze customer feedback and take strategic actions. It facilitates businesses to gather and act on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc.

SurveySensum is a CX service that comes with support from CX professionals who provide end-to-end guidance and support. They provide guidance through the process of survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.

Categories & Use Cases

Videos

Screenshots

Screenshot of the SurveySensum role-based NPS dashboards, that display role-specific metrics across the organization.
Screenshot of real-time detractor alerts to detect dissatisfied and at-risk customers, and that make it hard for a customer to leave by closing the feedback loop on-spot.
Screenshot of an automated workflow, used to route support tickets based on topic, issue or intent and improve customer service.
Screenshot of interaction analytics, to find potential bottlenecks and improve the customer experience
Screenshot of SurveySensum's AI-powered text and sentiment analysis tool, used to find the hidden value within customer feedback

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Screenshot of the SurveySensum role-based NPS dashboards, that display role-specific metrics across the organization.

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

What is SurveySensum?
SurveySensum is a customer feedback platform that helps businesses to gather and act on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum comes with professional guidance to help users close the feedback loop in real-time.
How much does SurveySensum cost?
SurveySensum starts at $3600.
What are SurveySensum's top competitors?
Qualtrics XM for Strategy and Research, Survicate, and Medallia are common alternatives for SurveySensum.