Name: Survey Stance - Survey Kiosk In-Store Feedback - Smiley Surveys Systems
Uploaded: 2017-05-22T00:37:01.000Z
Duration: 1 min 3 s
Description: SurveyStance - Survey Kiosk in-Store Feedback

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The Feedback Survey Kiosk, provided by SurveyStance, is a software solution designed to capture real-time feedback from customers and employees. According to the vendor, this versatile tool is intended for small, medium, and large-sized businesses across various industries, including retail, hospitality, healthcare, financial services, and education.

## Key Features

**Customized Branding**: According to the vendor, users can customize the branding of the Feedback Survey Kiosk to match their company's visual identity. They can upload their logo, choose colors, and add custom text and questions to create a cohesive and branded experience for customers and employees.

**Offline Mode**: The Feedback Survey Kiosk allows users to capture feedback even in areas with limited or no internet connectivity, as per the vendor. The feedback will automatically sync once online, minimizing the risk of data loss.

**Prevent Fake Rates**: According to the vendor, a simple verification step is implemented to minimize the risk of fake or irrelevant feedback. Users are required to "Swipe to Start Survey," ensuring that only intended users can complete in-moment surveys and provide genuine feedback.

**Kiosk Lock Mode**: The Kiosk Mode feature, as per the vendor, secures the Feedback Survey Kiosk to prevent unauthorized access or tampering. Users can leave it unattended and turned on 24/7 without concerns about the integrity of the survey.

**QR Code**: According to the vendor, users can conveniently complete the survey by scanning a QR code on the survey screen using their mobile devices. This touchless method provides an easy and accessible way for users to share their feedback.

**Instant Notifications**: According to the vendor, users receive real-time SMS and email notifications when specified feedback is received. This allows them to take immediate action based on important or urgent feedback, enhancing customer and employee satisfaction.

**Survey Reset Timeout**: The vendor states that users can improve the survey experience by enabling the survey to reset back to the first question for incomplete surveys. This feature allows users to start the survey from the beginning if they haven't completed it within a specified time frame.

**Skip Question Logic**: According to the vendor, users can customize the survey flow by setting up skip logic to display questions based on previous answers. This feature allows users to gather more targeted feedback and gain valuable insights by tailoring the survey based on specific criteria.

**Configure Remotely**: The vendor claims that users can make changes to surveys and update the feedback kiosk survey in real-time from anywhere. They can manage and update survey content remotely without the need for physical access to the kiosk, saving time and effort.

OneClick Feedback

Feedback Kiosk

Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

SurveyStance

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

NPS iPad Survey App Kiosk - NPS (Net Promoter Score) - SurveyStance

Create Customer Feedback Survey AND Launch it on an iPad Feedback Kiosk in less than 90 seconds.

SurveyStance Customer Feedback Survey iPad App Demo

SurveyStance - Survey Kiosk in-Store Feedback

Survey Stance - Survey Kiosk In-Store Feedback - Smiley Surveys Systems

Survey Stance (http://www.SurveyStance.com) in-store smiley survey kiosk to allow customers to provide feedback if they are happy or not while they are in your store.

Survey Stance provides everything you need including: iPad, iPad Stand, iPad App, Unlimited Survey Responses, and more!

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

SurveyStance

Overview

What is SurveyStance?