SurveyStance

The Feedback Survey Kiosk, provided by SurveyStance, is a software solution designed to capture real-time feedback from customers and employees. According to the vendor, this versatile tool is intended for small, medium, and large-sized businesses across various industries, including retail, hospitality, healthcare, financial services, and education.

Key Features

Customized Branding: According to the vendor, users can customize the branding of the Feedback Survey Kiosk to match their company's visual identity. They can upload their logo, choose colors, and add custom text and questions to create a cohesive and branded experience for customers and employees.

Offline Mode: The Feedback Survey Kiosk allows users to capture feedback even in areas with limited or no internet connectivity, as per the vendor. The feedback will automatically sync once online, minimizing the risk of data loss.

Prevent Fake Rates: According to the vendor, a simple verification step is implemented to minimize the risk of fake or irrelevant feedback. Users are required to "Swipe to Start Survey," ensuring that only intended users can complete in-moment surveys and provide genuine feedback.

Kiosk Lock Mode: The Kiosk Mode feature, as per the vendor, secures the Feedback Survey Kiosk to prevent unauthorized access or tampering. Users can leave it unattended and turned on 24/7 without concerns about the integrity of the survey.

QR Code: According to the vendor, users can conveniently complete the survey by scanning a QR code on the survey screen using their mobile devices. This touchless method provides an easy and accessible way for users to share their feedback.

Instant Notifications: According to the vendor, users receive real-time SMS and email notifications when specified feedback is received. This allows them to take immediate action based on important or urgent feedback, enhancing customer and employee satisfaction.

Survey Reset Timeout: The vendor states that users can improve the survey experience by enabling the survey to reset back to the first question for incomplete surveys. This feature allows users to start the survey from the beginning if they haven't completed it within a specified time frame.

Skip Question Logic: According to the vendor, users can customize the survey flow by setting up skip logic to display questions based on previous answers. This feature allows users to gather more targeted feedback and gain valuable insights by tailoring the survey based on specific criteria.

Configure Remotely: The vendor claims that users can make changes to surveys and update the feedback kiosk survey in real-time from anywhere. They can manage and update survey content remotely without the need for physical access to the kiosk, saving time and effort.