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Textline has proven to be a game-changer for medical clinics, offering a solution to several key business problems. By allowing clinics to …
Starting at $59.97 per month 3 agents included
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What is Textline?
Textline is an SMS solution that helps to make business personal with what the vendor presents as a fast, friendly, and convenient business SMS channel for support and sales teams. The solution helps users create stronger customer relationships with two-way…
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Limited
$59.97
Cloud
per month three agents included
Standard
$89.97
Cloud
per month three agents included ($29.99 per additional agent)
Pro
$249.95
Cloud
per month five agents included ($49.99 per additional agent)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.textline.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59.97 per month 3 agents included
Product Demos
Textline Tutorial: Messaging Basics
YouTube
Textline Tutorial: Scheduled Auto Responses
YouTube
Textline Tutorial: Situational Auto Responses
YouTube
Textline Tutorial: Profile & Organization Settings
YouTube
Get started with Textline in less than a minute
YouTube
Textline Tutorial: Using Announcements
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Textline?
Textline is an SMS solution that helps to make business personal with what the vendor presents as a fast, friendly, and convenient business SMS channel for support and sales teams. The solution helps users create stronger customer relationships with two-way communication on a secure business text messaging platform.
Textline Video
Textline Integrations
Textline Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Textline has proven to be a game-changer for medical clinics, offering a solution to several key business problems. By allowing clinics to gather patient information quickly and efficiently via text, it reduces the reliance on email and provides a preferred communication method for patients. Users have reported that patients love texting instead of calling, leading to increased satisfaction and improved communication between the clinic and patients. Additionally, the software enables simultaneous text conversations with multiple patients, improving efficiency and streamlining patient outreach. As a result, Textline not only enhances patient experience but also helps clinics measure customer interactions, track and analyze their communication efforts, and ultimately improve their overall operations.
Another significant business problem that Textline solves is the need for effective customer outreach and communication. This software has proven to be a valuable tool for businesses in various industries, replacing other services like chat and third-party text-ahead services. Its ability to free up phone lines and make it easier for clients to notify clinics of their arrival for appointments has been highly appreciated by users. Moreover, Textline allows for easy interaction and customer relationship management, resulting in improved productivity, better customer service experiences, and financial benefits for businesses.
Furthermore, Textline caters to the preferences of a new generation who prefer texting over talking. Many customers appreciate the ability to communicate via text as it provides a direct line of communication and allows for quicker responses. Users have reported that Textline has successfully reached key people who were no longer responsive to email, resulting in increased customer acquisition. This software has also been effective in reaching a wider audience beyond traditional channels and has streamlined customer support by facilitating multiple conversations at once.
In addition to its benefits in the medical field, Textline has found utility in other industries as well. Real estate companies have utilized it to stay in contact with agents across different offices and manage communication through tools like Infusionsoft. It's an efficient method to provide up-to-date details via text, keeping deals on track, especially when a phone call may not be the best option. Moreover, Textline's convenience of switching between platforms, such as texting from a computer and switching to the mobile app while on the go, has been appreciated by users.
Overall, Textline has proven to be instrumental in solving various business problems across industries. Its ability to streamline communication, improve customer service, enhance productivity, and reach a wider audience through texting has made it a valuable tool for businesses looking to leverage efficient and preferred methods of communication.
Easy-to-use Interface: Users have consistently praised Textline's user interface, with many stating that it is easy to navigate and feels natural. Several reviewers mentioned that the interface is intuitive on both mobile and desktop devices, making it convenient for reaching all clients without any hassle or confusion.
Efficient Message Scheduling: The ability to schedule messages in Textline has received high praise from users. Many reviewers noted that this feature makes tasks such as sending reminders or announcements much easier and more efficient than using external tools like Google Calendar. This functionality allows businesses to automate their messaging process and ensure timely communication with customers.
Integration with Customer Service Software: The integration of Textline with other customer service software, such as Zendesk and FreshDesk, has been highly valued by users. Numerous reviewers appreciate the ability to see the entire customer journey and history in one place, as well as the option to automate responses and assign conversations to specific team members. This integration streamlines workflows and enhances overall efficiency for customer support teams.
Confusing User Interface: Some users have found Textline's user interface to be confusing and difficult to navigate, particularly when using different browsers or dark themes on mobile browsers. This has resulted in frustration and inefficiency for several users.
Limited Features in Auto-Reply Settings: The lack of additional features in the auto-reply settings has been mentioned as a downside by some users. They feel that Textline could benefit from offering more customization options and functionalities in this area.
Difficulty in Managing Contacts: Several users have expressed challenges with contact management in Textline. They find the contact management feature too simple and struggle to handle a large number of contacts effectively, which impacts their overall experience with the software.
Users commonly recommend the following when using Textline:
First, users find that taking advantage of all the available tools in Textline can greatly improve team productivity. This includes features such as integrations with HelpScout and Slack, which streamline communication processes. Users also suggest exploring other integrations like Zapier to enhance the functionality of Textline.
Second, users often recommend requesting a demo if unsure about using Textline. By getting a hands-on experience with the platform, users can better understand its capabilities and determine if it is suitable for their needs. This helps ensure that users make an informed decision before committing to using Textline.
Lastly, users advise being organized and ensuring everyone in the group is on the same page when using Textline. This recommendation emphasizes the importance of clear communication and collaboration within teams. By establishing guidelines and setting expectations, users find that they can maximize the benefits of using Textline for their more complicated texting needs.
Overall, these recommendations highlight the value of leveraging all available tools, considering a demo, and promoting organizational alignment when using Textline.