Swag Pro

Score8.5 out of 10

117 Reviews and Ratings

What is Swag Pro?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.

Categories & Use Cases

Tyson Jurgens, MBA View profile

VP Marketing in Marketing at Empathy (51-200 employees employees)

Use Cases and Deployment Scope

I have onboarded with Printfection three times now in my career, as they have helped solved for a number of business challenges for B2B sales and marketing orgs. Comprehensive inventory management, rep- and team-level swag budget spend, customer-facing swag selection portals, campaign-specific tracking, swag pack bundling, and a high degree of customer service have kept me coming back.

Pros

Tailored customer service
Swag budget and inventory management
Marketing and Sales collaboration tools
Campaign building and bundling with new and existing inventory
Shipping and tracking management

Cons

Platform UI feels a bit dated for the powerful functionality
More integration with modern financial management tools e.g Ramp or Rippling
Team or Rep budget controls across inventory or campaigns

Return on Investment

Dozens of hours per month saved managing swag requests
Dozens of hours per month saved managing swag inventory and shipping
Time saved investigating options, comparing vendors, and mocking up designs
Wasted money saved on unapproved swag being ordered, printed, then subsequently destroyed

Usability

Alternatives Considered

SwagUp

Verified User

Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use it for storage and shipping products for events. We also use them to product custom swag. It helps us to keep all our items in one place, since we have to ship it to benefit fairs across the US (and sometimes even in Canada).

Pros

Swag storage - accurate counts
Swag production - clean designed items, and done so quickly

Cons

Customer Success - Despite spending a significant budget with them, their customer support team is not performing at a high level. Maybe this has changed with SwagPro, but when I had questions about our account, I had to go through support before I could get it answered by our CSM.

Return on Investment

It has saved us on storage space, and from having to shop new, custom swag every year.

Usability

Alternatives Considered

SwagUp

Other Software Used

Knak, Adobe Marketo Engage, Asana

Libby Melton

Sr. Product Marketing Manager in Marketing at Altium (1001-5000 employees employees)

Use Cases and Deployment Scope

Printefection is a great company for swag for any company's promotional needs. They are very fast to respond to any requests and offer great customer support and always helpful in sourcing exactly what we are looking for, all while finding the best pricing. I love that they store our inventory and also allow us to drop-ship swag to customers with a unique URL. They are super easy to use, easy to work with, and are a great addition to our marketing team.

Pros

Inventory management and fulfillment
Sourcing great products
Customer Service

Cons

some search filters in their catalog

Most Important Features

Customer support
Client outreach
Great selection
inventory management

Return on Investment

low subscription cost
inventory management
customer engagement

Other Software Used

Jira Work Management, Atlassian Confluence, Figma

Diane Quaresma View profile

Customer Relationship Manager in Customer Service at Bitfocus (51-200 employees employees)

Use Cases and Deployment Scope

I use Printfection to order conference swag items for our conference attendees, and swag gifts for our customer anniversaries/contract renewals, new customers, and our customer reference program. Printfection allows us to send our customers quality swag with our logo and easy reporting on our items. The best part of Printfection is its customer support team who works closely to help with onboarding, purchasing swag, and offering ideas and solutions. We are a remote company so another problem Printfection solves is that they hold our swag in inventory and ship out on our request.

Pros

Customer Service
User Platform
Quick shipments

Cons

cards/notes sent with swag - more choices

Most Important Features

Reporting
Very quick turn around on orders
Quality products

Return on Investment

Customer gratitude for good quality swag
Lead generation
Staff appreciation

Alternatives Considered

SwagUp

Other Software Used

SwagUp

Usability

Caidyn Humrich

Marketing Manager in Marketing at Woundtech (201-500 employees employees)

Use Cases and Deployment Scope

We use Printfection for all of our print and promotional item needs for our sales team. We are also ramping up to use them for our onboarding new hire kits, employee giveaways, and clinical team kits. We had been looking or a solution that was a "one stop shop" where we could remove a lot of the manual work for our HR and Marketing department. Printfection has done that as well as provide full transparency for our Finance department.

Pros

Customer service is impeccable
Ease of use
Sourcing of items and requests

Cons

Customization of print materials. We did have to find another vendor for business cards due to not being able to customize at time of order and the need to have individual skus.