Printfection handles all your swag needs
Updated October 10, 2023

Printfection handles all your swag needs

Diane Quaresma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

I use Printfection to order conference swag items for our conference attendees, and swag gifts for our customer anniversaries/contract renewals, new customers, and our customer reference program. Printfection allows us to send our customers quality swag with our logo and easy reporting on our items. The best part of Printfection is its customer support team who works closely to help with onboarding, purchasing swag, and offering ideas and solutions. We are a remote company so another problem Printfection solves is that they hold our swag in inventory and ship out on our request.

Pros

  • Customer Service
  • User Platform
  • Quick shipments

Cons

  • cards/notes sent with swag - more choices
  • Reporting
  • Very quick turn around on orders
  • Quality products
  • Customer gratitude for good quality swag
  • Lead generation
  • Staff appreciation
I have worked mostly with [...] and some with [...], and they have been instrumental in helping me find the perfect swag items, and have also helped in my learning curve to use the Printfection order process for new items and the shipping process.
Swag.com was our previous swag company. I find Printfection has a superior customer support system as well as quick turnaround on new swag orders, and great communication when swag is shipped (I know when swag has been ordered, shipped, and delivered). I can also add a note to the swag when shipped.

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

Yes

Would you buy Printfection again?

Yes

Printfection has been great at helping us execute a large conference swag order. We choose one item that was not in the Printfection catalog, but the Printfection team was so great to work with and managed to get the item we wanted.

Using Printfection

6 - HR: New employee welcome packages, milestone celebrations Sales: staff contests Customer relations: holiday gifts, conference swag, contests
6 - Managers in charge of staff/customer contests, staff gifting for milestones, and customer swag/conferences. Anyone in our company has the skills to support Printfection, but only a few have access to keep things simple and organized.
  • Staff Milestones
  • Customers Appreciation
  • Contests - Staff and Customers
  • Holiday Gifts
  • Eco-friendly swag
  • Travel swag
  • Customer Reference Program
We are currently extremely satisfied with printfection. The quality of swag is very good, but the customer service ranks high above any other swag company. I have been working closely with my Printfection manager (Tyler Rowland) and he has been more than helpful from the start.

Evaluating Printfection and Competitors

Yes - Our company was using swag.com before we switched to Printfection. We had made the switch because swag.com was no longer serving our needs. Printfection had the customer support needed, they will outsource their products if possible, and we could add notes to the gifts sent. All things that swag.com did not provide.
  • Ease of Use
We needed something in a swag company that was easy to use but had all the functionality we needed as we grew.
I don't think I would change a thing. We are happy with our outcome.

Printfection Implementation

Printfection customer support and personalized help with a specific Printfection person designated as our contact made implementation easy.
  • Implemented in-house
Change management was minimal
  • training our staff how to use Printfection at different times

Printfection Training

  • Online Training
  • In-Person Training
Tyler led some of our staff through training and was very helpful. Tyler was also always available for any questions after training was complete.
We completed online training with a Printfection rep leading us through the process. This made the whole experience easy and helpful.

Configuring Printfection

Printfection is just right for this type of product.
No specific recommendations.
Some - we have done small customizations to the interface - WE have downloaded our logo to use in notes sent to customers and set up specific users.
No - we have not done any custom code
Not that I can think of.

Printfection Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support (as far as I can remember), but the support we are receiving is top-notch. I believe great support is so important, and gives confidence to the company!
There were more than one time Printfection provided exceptional support (like on-boarding), but the most recent time was when we needed to order company swag for our yearly conference. Tyler Rowland (Prinfection), was my partner in this process and helped us source one product not even in the Printfection catalog. Tyler also made sure all our swag was what we wanted (with mockups) as well as answered all questions quickly and helped guide us through the whole process as we needed to place a large order.

Using Printfection

Although any new product takes some time to learn how to use and become proficient in, Prinfection was fairly easy to use and the Printfection team was always available to help guide you through any situations.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Ordering new products
  • Sending swag
  • Sending notes with swag
  • nothing particularily

Printfection Reliability

Only a few of our departments will be using Printfection, (like HR and Customer Success), but both departments find Printfection flexible and scalable.
Prinfection's availability has been great. There was one time when a product we needed wasn't available, but our Printfection rep made sure to get what we needed.
Printfection's performance has been top-notch. We have been using Printfection for only about 8 months, and have not had any issues with performance.

Integrating Printfection

  • Hubspot
I am not the person that added integration from our company but I have not heard of any complaints.
  • not that I can think of
Not sure.
  • Single Signon
Not that I can think of.
I am not the person who would be integrating systems at our company.

Relationship with Printfection

It was very easy to work with Printfection during the sales process, all questions were answered and a meeting was made.
Our Printfection rep has been absolutely fantastic to work with and always available to answer questions or solve any issues.
Great to work with!
The terms we chose was to have a month to month contract/plan.
Prinfection's pricing is fair and comparable to others while in my opinion, providing a better service than other companies.
Tell Prinfection your needs and budget and they will work with you to negotiate the best contract that suits your needs.

Upgrading Printfection

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