Swipe Again

Swipe Again is a failed-payment recovery and cancellation-management platform for subscription businesses. It connects to an existing billing platform to coordinate retries, customer follow-up, and retention offers, with reporting on recovered revenue.

Historical payment review. On connection, Swipe Again scans the previous 90 days of past-due payments to identify recovery opportunities.

Decline-aware recovery. Failed charges are classified by decline code. Soft declines receive scheduled retries, while hard declines and expired cards prompt customers to update their payment details. Follow-up uses branded email, SMS, and voice messages with payment-update links. Expired cards have a separate messaging sequence.

Cancellation management. Subscribers requesting cancellation see a branded page with a reason survey and a corresponding offer, such as a discount or subscription pause. Accepted offers are applied to the connected billing platform. Supported integrations include Stripe, Recharge, Chargebee, Recurly, Paddle, Seal, Skio, and Braintree.

Recovery reporting. The dashboard shows failed payments, failed volume, recovered revenue, and recovery rate. An activity timeline records retry attempts, decline responses, and subsequent actions. Cancellation reporting tracks reasons, accepted offers, and save rates.

Setup and customization. Stripe connects through OAuth; other integrations use platform credentials or API keys. The Recovery Toolkit configures logos, colors, sender names, and message scripts, with live previews.

Pricing. The monthly plan costs $179, without a percentage fee on recovered revenue or per-seat charges. A 14-day trial is available, with a payment card required upfront.

Security. Charges run through the existing processor and funds settle to the merchant’s account. Swipe Again states that it does not receive full card numbers, encrypts platform tokens, and stops recovery when the connection is revoked.