TrustRadius: an HG Insights company

Symantec Email Security.cloud

Score9 out of 10

16 Reviews and Ratings

What is Symantec Email Security.cloud?

Symantec Email Security.cloud filters unwanted messages and protects users from targeted attacks. The service has self- learning capabilities and Symantec intelligence to deliver highly effective and accurate email security. Encryption and data loss prevention help you control sensitive data. It supports Microsoft Office 365, Google Apps, on premises or hosted Microsoft Exchange, and other mailbox services, delivering always-on, inbound and outbound messaging security. It is designed to provide 100 percent protection against known and unknown email viruses and have a 99 percent spam capture rate

Email Security.cloud helps protect organizations from email-borne viruses, malware, spam, phishing, targeted attacks, and bulk email, all while removing the complexities of on-site technology.

Categories & Use Cases

Top Performing Features

  • Anti-malware

    Anti-malware is a type of software program designed to prevent, detect and remove malicious software

    Category average: 8.8

  • Customizability

    Customizing email security gateways can improve detection capabilities

    Category average: 7.8

  • Threat Detection

    Threat protection defend against sophisticated malware or hacking-based attacks targeting sensitive data.

    Category average: 8.5

Areas for Improvement

  • Management Tools

    Management tools include administrator dashboards, reports, etc.

    Category average: 8.4

  • Data Loss Protection

    A set of tools and processes used to ensure that sensitive data is not lost, misused, or accessed by unauthorized users.

    Category average: 7.7

  • Sandboxing

    Sandboxing is a software management strategy that isolates applications from critical system resources and other programs providing an extra layer of security

    Category average: 7.5

easy email security

Pros

  • We greatly reduced the amount of spam that made it through to our users email boxes.
  • The information provided in the track and trace functions has been instrumental in troubleshooting email flow issues.
  • Cloud management of the product allows easy administration from any location.

Cons

  • Outbound encryption could be improved to allow for advanced connections to other organizations' PKI keyservers.
  • The user interface could be a little more friendly, finding advanced features sometimes takes a little more time with hunting and clicking to get to the correct page.

Return on Investment

  • Our previous solution was very manual. The ROI has been in less manual intervention from the admins and freeing up their already busy schedules.

Symantec Email Security, a great solution that is rich with security features

Pros

  • Advanced scanning of email and threats beyond simple Antispam services
  • Sandbox testing of attachments prior to delivery of email to test against malicious threats such as Ransomware
  • Spearphishing prevention to avoid impersonation attacks and potential wire transfer requests

Cons

  • Searching within the console can be slow at times, especially when making small tweaks and refreshing quickly
  • Features seem to have slowed down since Symantec acquired this formerly "MessageLabs" product
  • Advanced filtering and scanning is not quite as good as several competitors

Return on Investment

  • Advanced scanning can prevent bad email from getting through and infecting or encrypting company data. This can drastically impact a business on a day-to-day basis.
  • Affordable cost for the service means that all email should be filtered by a business-grade solution.
  • Customization of policies lets a company tailor fit the solution to their needs for security and compliance.

Alternatives Considered

Barracuda Email Security Service and Sophos Secure Email Gateways

Other Software Used

Barracuda Email Security Service, Sophos Secure Email Gateways

Symantec Email Security.cloud on the highest level possible

Pros

  • Filters spam and malware on the highest possible level
  • Provides stable service

Cons

  • If other customers get banned by some third party spam filter, you might be hit as you use shared servers/IPs.
  • User support not always get your point from the first time.

Return on Investment

  • It has secured our email channel for a years.
  • The costs are affordable.

Other Software Used

Google Analytics, Zoho Desk, FortiAuthenticator