Tango is a GAMECHANGER for SOP / How-to Document creation!
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Tango.us is AMAZING. This has completely changed the game for our Knowledge Base creation, upkeep, and ownership for both customer-facing items, as well as internal process documentation. Tango makes it so easy to create these SOP/Best Practice documents to provide for internal items, as well as to customers for common items within our platform.
Pros
- Process Documentation
- SOPs
- Knowledge Base Articles
Cons
- integration expansion for knowledge base management
- reduction of bugs
- improvement to collaboration between internal teams
Likelihood to Recommend
10 out of 10 recommend! Tango.us has changed the game for the ease of creating, updating, and sharing SOP & Knowledge Base articles for our team. The reduction in time in creating these, the capabilities and ease of creating them, and the sharing options have drastically improved the speed, professionalism, and upkeep of these for our organization.
BH
Brad Hackett
Director of Customer Experience in Customer Service at DriverReach (51-200 employees)
Vetted Review
1 year of experience