Tango is a GAMECHANGER for SOP / How-to Document creation!
Use Cases and Deployment Scope
Tango.us is AMAZING. This has completely changed the game for our Knowledge Base creation, upkeep, and ownership for both customer-facing items, as well as internal process documentation. Tango makes it so easy to create these SOP/Best Practice documents to provide for internal items, as well as to customers for common items within our platform.
Pros
- Process Documentation
- SOPs
- Knowledge Base Articles
Cons
- integration expansion for knowledge base management
- reduction of bugs
- improvement to collaboration between internal teams
Most Important Features
- SOP Creation
- Automation
- Browser and Desktop support options
Return on Investment
- $20,000 annual savings in creating SOP documents for internal processes
- $30,000 annual savings + for customer-facing how-to documents
- 10x improvement of speed of documents getting to our customers
