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Taxify, by Sovos Reviews and Ratings

Rating: 6.2 out of 10
Score
6.2 out of 10

Community insights

TrustRadius Insights for Taxify, by Sovos are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Helpful Customer Service: Several reviewers have mentioned that they appreciate the helpfulness of Taxify's customer service. Users have found the support team to be responsive and knowledgeable when it comes to addressing their tax-related queries or concerns.

Low Monthly Fees: Many users have highlighted the low monthly fees as a positive aspect of Taxify. This has been seen as a cost-effective solution for managing taxes, especially for small businesses or e-commerce stores with tight budgets.

Seamless Tax Calculations: Reviewers have praised Taxify for its seamless calculation of total sales tax for e-commerce stores. This feature has made it easier for users to manage their tax calculations without any hassle, saving them time and effort in ensuring compliance with tax regulations.

Reviews

1 Review

In my opinion, Don't waste your money or time

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

we use their Veratax for Sales Tax rate downloads (software is fine, gets the job done) and we use Taxify, by Sovos for our Gross Sales & Use Sales Tax filings- in my experience, software is unreliable and customer service is not supported enough to make downloads accurate for submission- a lot of manual work needed to submit to States. Would not recommend.

Pros

  • veratax download
  • ticket system is average
  • average communication from rep via email

Cons

  • in my opinion, customer service could improve
  • in my opinion, implementation could be better to ensure accurate reporting
  • in my opinion, better rep support and pricing for smaller term contracts

Likelihood to Recommend

I would not recommend this software/solution. For the price they quote, I would look into other solutions as their software never fully supported our business and the filings were incorrect for years without resolution from customer serv. Their Resale Cert platform also lacked credibility- I suggest, look into other solutions to better support your filings.

VU
Verified User
Employee in Manufacturing (201-500 employees)
Vetted Review
Taxify, by Sovos
3 years of experience