In my opinion, Don't waste your money or time
May 08, 2024
In my opinion, Don't waste your money or time
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Taxify, by Sovos
we use their Veratax for Sales Tax rate downloads (software is fine, gets the job done) and we use Taxify, by Sovos for our Gross Sales & Use Sales Tax filings- in my experience, software is unreliable and customer service is not supported enough to make downloads accurate for submission- a lot of manual work needed to submit to States. Would not recommend.
Pros
- veratax download
- ticket system is average
- average communication from rep via email
Cons
- in my opinion, customer service could improve
- in my opinion, implementation could be better to ensure accurate reporting
- in my opinion, better rep support and pricing for smaller term contracts
- manual work to get accurate info- increase in manpower & time for accurate submissions
- increase in time w. rep to fix or address issues without resolution
We picked Taxify, by Sovos based on original contract price- would not recommend this as well as (with all the issues we have been experiencing) would rather spend the money and time on Avalara. When we asked for a 1 yr contract to limp along for the year, the price was quoted for about $70K which was triple our original agreement.
Do you think Taxify, by Sovos delivers good value for the price?
No
Are you happy with Taxify, by Sovos's feature set?
No
Did Taxify, by Sovos live up to sales and marketing promises?
No
Did implementation of Taxify, by Sovos go as expected?
No
Would you buy Taxify, by Sovos again?
No
Comments
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