TeamDynamix IT Service Management (ITSM)

Score9.8 out of 10

27 Reviews and Ratings

What is TeamDynamix IT Service Management (ITSM)?

TeamDynamix is a no-code ITSM/ESM platform with native AI and automation that helps IT teams automate repetitive tasks, reduce admin overhead, and dramatically improve service delivery. The platform removes the friction between idea and execution. Built for the realities of modern IT, it brings AI, enterprise integration, and ITIL-aligned service management together on a single unified platform, scaling without growing developer dependency and enabling teams to adapt more easily. With it, teams can deliver value faster, optimize continuously, and keep realizing value as the business evolves.

This ITIL-aligned unified platform offers ITSM/ESM with ITAM and PPM with native AI, automation, and integration. AI agents help resolve tickets faster with suggested resolutions, KB content creation, and ticket triage, helping to save 4-7 minutes per ticket, and reducing resolution time by, according to the vendor, 40-90%. They further state that their Virtual Support Agents can deflect 30-60% of tickets by combining AI intent matching with enterprise automation that takes action across systems, allowing end-users to self-serve 24/7. IT teams can automate repetitive tasks such as on/off-boarding, equipment replacement, and password resets without the need for developers or coding.

With a unified ITAM/ITSM solution, customers can reduce the time it takes technicians to resolve tickets by putting all of the details in one place. Further, IT leaders can track asset usage and lifecycle to reduce wasted spend, improve compliance and governance, and gain valuable insight for budget planning.

Enterprise integration is built in. A library of pre-built connectors links to hundreds of business applications including Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, AWS, InTune, EPIC, Tyler MUNIS, Office365, and others. A visual no-code flow builder enables non-developers to design workflows that span systems, departments, and people, with dynamic forms built from custom branding and AI Form Builder Agents that create forms in minutes.

TeamDynamix boasts a 98%+ customer retention rate.

Categories & Use Cases

IT Service Management (ITSM)

Media

Screenshot of ITSM dashboard and reporting

Screenshot of Change Management dashboard

TeamDynamix IT Service Management (ITSM)

1 / 7

Screenshot of ITSM dashboard and reporting

Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Category average: 8.1
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Category average: 8.4
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.8

ITSM collaboration and documentation
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Category average: 8.2
ITSM reports and dashboards
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
Category average: 7.9
Change calendar
Calendar showing change schedule to stakeholders
Category average: 7.9

Most Frequent Users

Top 3 industries using TeamDynamix IT Service Management (ITSM).

Based on HG Insights installation data

View all Reviews

#1 most frequent

Educational Services

62.0%

129 installations of 208

#2 most frequent

Public Administration

9.6%

20 installations of 208

#3 most frequent

Finance and Insurance

3.8%

8 installations of 208

Pros

Low-code/no-code capabilities for customization and automation
Efficient service ticket tracking with email response integration
Robust reporting functionality for insights

Cons

Limited mobile application functionality for project tasks and dashboards
Overwhelming initial administrative interface for new users
Inconsistent 'codeless' experience within admin settings

Berry Allen View profile

Project Manager/ Business Analyst in Information Technology at Polk County Board of County Commissioners (1001-5000 employees employees)

Use Cases and Deployment Scope

I mainly use TeamDynamix IT Service Management as a Project Manager to manage my projects. I also use it to submit break fix and other service tickets. And I develop custom reports and dashboards to analyze data. I use the mobile app to review and update my service tickets. I also keep track of all my daily and weekly time I do and assign my time to a Time Type.

Pros

Project Management
Time tracking
Service Ticket tracking
Reporting

Cons

The ability to see my projects in the mobile app
The ability to enter my time for projects in the mobile app
The ability to see my project dashboards on the mobile app

Return on Investment

Positive on Project Management
Positive on Service Tickets
Positive on Reporting

Usability

Alternatives Considered

KACE Systems Management Appliance (SMA)

Kendra Hammonds

System Administrator and Application Administrator in Information Technology at North Carolina A&T State University (1001-5000 employees employees)

Use Cases and Deployment Scope

We manage all incidents and service request. We are implementing the other ticket types as we go. This is a fun automation tool with low to no code. We are able to resolve issues faster and are empowered by automation and IPaaS.

Pros

Automations run well.
Workflows are easy to build and update.
It is an easy environment to manage.

Cons

More custom actions on the client portal.

Return on Investment

Only positive ROI because automations leads to more efficiency.

Usability

Verified User

Analyst in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Currently, we use TDX to manage our incidents, service requests, and changes. Eventually, we would like to use it to manage our assets as well.

Pros

Low Code / No Code.
API Integrations.
Customer Support.

Cons

Better LMS is needed.

Return on Investment

Communication with Stakeholders.

Usability

Alternatives Considered

BMC Helix Remedyforce and ServiceNow IT Service Management

Verified User

Executive in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

To unify IT Service Management (ITSM) with Project Portfolio Management (PPM) through a codeless, automated platform.

Pros

Blending Tickets and Projects.
Codeless Enterprise Automation via Built-in iPaaS.
Rapid AI Knowledge Creation & Onboarding.

Cons

Inconsistent "Codeless" Admin Experience.
Clunky Desktop Interface & Aggressive Pop-Up Windows.
Weak Mobile App Experience.

Return on Investment

Direct Software & Licensing Cost Reductions.
Mass Deflection of High-Volume Support.
Drastic Reductions in Ticket Resolution Times.

Usability

Alternatives Considered

ServiceNow App Engine

Verified User

Administrator in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

As the Product Management and VIP specialist at CUA, I use the ticketing system daily. I am responsible for fixing errors that occur during the user import process. I provide access for technicians and clients. I also update the KB articles and the client portal.

Pros

Customer engagement.
Product support.
Reporting

Cons

I'd love for the ITSM to open up to more options for automation.
I think the check ins are awesome.
I love our product support team.

Return on Investment

Ticketing uptime is so much better since this move.
We have been able to use our own content and configure the service for our community.
The ease is by far the greatest asset.

Usability

Other Software Used

Oracle PeopleSoft ERP, D2L Brightspace, Google Workspace for Education

ServiceNow IT Service Management

SysAid

Halo

TeamDynamix IT Service Management (ITSM)

What is TeamDynamix IT Service Management (ITSM)?

Categories & Use Cases

Media