SysAid

I use sysaid for Asset Management, Incident Manaement, Helpdesk Items, FAQ, Patch Management, and Reporting. We have been using the system now for 3 years and it has offered us extreme customization and customer service in implementing complex systems to achieve regulatory compliance. We have had minimal issues with the software and really the only compliant we have had is the need to have to purchase support for further customization options. We really do not see a reason for needing to switch as it offers us a full complement of ability to meet standards set in our business.

Spiceworks Community

Microsoft Teams, Gatekeeper, TeamViewer

It's a great tool because it helps me manage my tickets quickly and easily by letting me categorize them; escalating tickets is also very easy and fast.

ManageEngine AD360

Trello, GLPI, TeamViewer

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date with asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and environment data pool to further facilitate the resolution of recurring incidents. These processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators. En nuestro caso SysAid nos ayuda a llevar toda la gestion de incidentes de la empresa ademas de gestionar automaticamente mediante reglas procesos de onboarding y offbording, llevar al dia la monitorizacion de los activos y de las actualizaciones tanto de software como de sistema operativo, tambien nos ayuda a tener una buena gestion de nuestro directorio activo en la nube gracias a la integracion con Azure, actualmente estamos trabajando mucho con la alimentacion al chatbot interno y el datapool de datos del entorno para facilitar aun mas la resolucion de incidentes recurrentes estos procesos ayudan a que el equipo de IT se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores IT.

Microsoft 365, Workato, Zapier

With SysAid we are able to track down IT Requests and Incidents and measure how the IT Department complies overall with the operation. The problem that solves basically is how are requirements for IT handled. The scope used is Request and Incident Management mostly but also asset management and NPS scores to measure client satisfaction.

Atlassian Jira

Atlassian Jira

Specifically, this platform assists me with incident management, asset tracking, and the service catalog. Furthermore, the integration of AI significantly aids day-to-day operations; for monotonous tasks—or those prone to becoming complicated—it provides guidance to make the process much simpler. The ability to customize forms and even reports is also extremely helpful, as there are occasions when this is a necessity.

En concreto esta plataforma me ayuda a la gestión de incidencias, seguimiento de activos y catalogo de servicios. Por otro lado la implementación de la IA ayuda mucho al trabajo del día a día ya que en procesos monótonos o que se pueden complicar te guía para que sea mucho más sencillo La parte de en la que se puede personalizar los formularios o incluso los informes es de gran ayuda, ya que hay en ocasiones que esto es necesario

Zoho Desk