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Tidio Reviews and Ratings

Rating: 8.5 out of 10
Score
8.5 out of 10

Community insights

TrustRadius Insights for Tidio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Email Campaigns: Users appreciate Tidio's ability to collect customer emails and stay in touch with them through email campaigns, establishing a personal connection and encouraging return visits. Many users find this feature helpful for their businesses.

Chat Bot Feature: The chat bot feature, along with the option to send coupons and add emails to the subscriber list, is seen as very helpful for businesses, especially small ones, providing convenience and all-in-one functionality. Several reviewers mentioned how this feature has improved their business operations.

Customer Service: Users have positive experiences with Tidio's customer service, describing them as professional and kind, leaving a good impression. Multiple users praised the support team for their fast response time and effective problem-solving skills.

Reviews

2 Reviews

Simple, intuitive, yet robust live chat and chatbot software

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We implemented Tidio for its live chat and automated chatbot functionality. There are a few minor limitations with the service, but it is overall a stellar software that helped us reach more clients and leads where they are on our site. The page-specific targeting via chatbots is a great differentiator.

Pros

  • Live chat
  • Chatbots with built in logic
  • Customer service

Cons

  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)

Likelihood to Recommend

Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.

TH
Taylor Hicks
Creative Strategist in Marketing at Elevate Funding (11-50 employees)
Vetted Review
Tidio
3 years of experience
View profile

Best scalable website visitor communication tool I've found (with a free plan)

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

As a marketing agency, we use Tidio both for our own purposes, as well as our clients'. Website visitors these days have shorter attention spans and are accustomed to chat widgets that can give instant (or almost instant) answers. Even for my B2B clients who don't stay actively online with Tidio to personally answer inquiries, the chat widget generates leads and contacts from site visitors who are less inclined to fill out a traditional web form or send an email. Having multiple contact formats (phone, email, web form and chat) allows visitors to reach out via the channel they are most comfortable with, leaving less traffic to slip through the cracks.

Pros

  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.

Cons

  • A built in call tracking module would be great.

Likelihood to Recommend

It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.

JR
Jonathan Rockett
Sales, Marketing & Business Development in Marketing at Sizzling Digital (1-10 employees)
Vetted Review
Tidio
1 year of experience
View profile