Timely booking & payments system Reviews and Ratings

Rating: 8.8 out of 10

Score

8.8 out of 10

Reviews

3 Reviews

Salon With a Great Service

Rating: 8 out of 10

Incentivized

May 28, 2022

Use Cases and Deployment Scope

Timely Salon Software was introduced to us as a reminder for salon inclusions in our organization for smooth and satisfying timely visits to the salon. Men and women both would experience a disciplined way of going through the salon for timely relief from day to day life they had. The reminder through messages was such a takeaway where we didn't need to put our heads in to remind ourselves about us getting relaxation.

Pros

Timely reminder through messages
Cloud based system
Email reminders and security

Cons

UI/UX
Cloud based system
Has to be more customer friendly

Likelihood to Recommend

So basically Timely Salon Software was introduced to us for more of a relaxation thing, but we were tensed that whether it will be a headache or a solution to our way of getting satisfied and relaxed during the salon sessions, and exactly what we wanted was what we got. Thank you for such a software

Umang Mehta

Data Analyst in Information Technology at Kinesso (501-1000 employees)

Vetted Review

1 year of experience

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Best Salon Software!

Rating: 10 out of 10

Incentivized

May 26, 2022

Use Cases and Deployment Scope

Timely was our appointment booking software for clients. They allowed for online scheduling, sent automated re-booking text messages, and helped us keep track of our clients' progress via notes.

Pros

Scheduling appointments
Online bookings
Rebooking emails and texts
Friendly interface
Great tech

Cons

US Customer Support

Likelihood to Recommend

I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.

Verified User

Director (1-10 employees)

Vetted Review

1 year of experience

Perfect for busy salon, not so good for high value professional services

Rating: 8 out of 10

Incentivized

August 1, 2018

Use Cases and Deployment Scope

Timely was used to book sales and consulting appointments for our company. By integrating it with Google Calendar it made sure that there were no double ups.

Pros

Integration with Google Calendar allows avoiding double ups
Automatic appointment bookings with SMS reminders
Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
Multiple Staff Members to be booked
Facebook Integration, allows people to book from Facebook

Cons

Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
Event/Class booking does not allow you to book more than 1 ticket at the time

Likelihood to Recommend

Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes.

In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.

Nick Dorogavtsev

Director Data Science in Professional Services at aVers Cloud Solutions (1-10 employees)

Vetted Review

2 years of experience

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Perfect for busy salon, not so good for high value professional services

Rating: 8 out of 10

Incentivized

August 1, 2018

Use Cases and Deployment Scope

Timely was used to book sales and consulting appointments for our company. By integrating it with Google Calendar it made sure that there were no double ups.

Pros

Integration with Google Calendar allows avoiding double ups
Automatic appointment bookings with SMS reminders
Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
Multiple Staff Members to be booked
Facebook Integration, allows people to book from Facebook

Cons

Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
Event/Class booking does not allow you to book more than 1 ticket at the time

Likelihood to Recommend

Nick Dorogavtsev

Director Data Science in Professional Services at aVers Cloud Solutions (1-10 employees)

Vetted Review

2 years of experience

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