Overall Satisfaction with Timely
Timely was used to book sales and consulting appointments for our company. By integrating it with Google Calendar it made sure that there were no double ups.
- Integration with Google Calendar allows avoiding double ups
- Automatic appointment bookings with SMS reminders
- Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
- Multiple Staff Members to be booked
- Facebook Integration, allows people to book from Facebook
- Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
- Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
- Event/Class booking does not allow you to book more than 1 ticket at the time
- Bragging rights, yes. Always cool to tell how automated your business is.
- ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
- Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
- No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
- Calendly does not have Xero integration (was a deal killer for us), Timely Does.
- Calendly does have much nicer booking process, compared to Timely.
- Calendly does not have Google Calendar Integration (was a deal killer for us), Timely Does.
- Calendly does have GoToMeeting integration which was very attractive.