TrustRadius: an HG Insights company

Trello

Score8.2 out of 10

3,046 Reviews and Ratings

What is Trello?

Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.

Categories & Use Cases

Videos

Trello Key Features

Learn about the best (and worst!) features Trello has to offer, as determined by TrustRadius' reviewers.
Based on 3,046 ratings of Trello's features
View all Trello features

Top Performing Features

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 8.9

  • Resource Management

    Resource management is workload planning to maximize resources.

    Category average: 7.9

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 7.2

Areas for Improvement

  • Project & financial reporting

    Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance

    Category average: 7.5

  • Invoicing

    Ability to create, manage and send invoices to clients during or after completion of a project

    Category average: 7.5

  • Integration with accounting software

    Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting

    Category average: 6.8

Who Buys & Uses Trello

Trello Reviews

What users are saying about Trello.
View all Trello reviews

Pros

  • Facilitates task organization and management with clear checklists and specific task cards
  • Fosters team collaboration and communication through shared boards and task assignment
  • Offers an intuitive and user-friendly interface for easy access to tasks and information

Cons

  • Limited customization and flexibility for visual presentation and organizational structures
  • Lacks comprehensive reporting and advanced project management capabilities
  • Performance and reliability concerns, including site slowness and system crashes

Great tool for onboarding new employees

David HammanView profile
QEHS Manager in Quality Assurance at Computer Dealers and Recyclers Global Inc. (11-50 employees)

Use Cases and Deployment Scope

We use Trello for onboarding new employees. It allows us to track required tasks and documents while the employee is going through different steps of the onboarding process and training process. It helps to guarantee we do not miss any steps.

Pros

  • Allows you to create templates so you dont have to create a new list for every employee position.
  • It allows you to track their progress through the different departments.
  • Allows different departments see exactly where an individual is during the onboarding.

Cons

  • I think it would be great if it has an LMS as part of the program.
  • Possibility for API connections to allow automation for assigning tasks and training
  • It would also be great to store training progress or completion quizzes.

Return on Investment

  • Very inexpensive way to manage new employee tasks
  • Allowed us to streamline onboarding tasks through multiple departments

Usability

Alternatives Considered

Paylocity

Other Software Used

Adobe Acrobat, Microsoft Teams, RazorERP, The Receptionist

Simple Flexible and Effective Project Management.

Rida Mazhar
Account Manager in Finance and Accounting at Insight Global (1001-5000 employees)

Use Cases and Deployment Scope

We use Trello to organize projects, assign tasks, track deadlines, and manage team workflows across different departments. The main business problems it solves are task tracking and project coordination.

Pros

  • Easy to use board and make tracking of work simple.
  • Trello Enables teams to assign tasks and share updates.
  • It can be customized for different projects.

Cons

  • Trello provides basic insights, but more advanced built in dashboards and performance reporting would be able to reduce the need for third party tools.

Return on Investment

  • Trello has delivered a positive ROI by improving team productivity, and reducing time spent on manual task tracking.

Usability

Other Software Used

Slack, Asana, Freshdesk

Trello for task management is the BEST

Incentivized
Ellen Valdez, CMPView profile
Event Manager at Platinum XP (11-50 employees)

Use Cases and Deployment Scope

I use Trello every day, and have for about 15 years now! My organization hasn't adopted it, but personally, I have done so. I use it for my volunteer projects, board roles and work. I have 3 workspaces I operate on, and within each workspace is its own board.

Pros

  • In particular, Trello does a great job of offering a clear checklist option. I love being able to physically check things off of a list and archive as I go.
  • Trello has excellent collaboration features - you can tag others in comments and have an ongoing chain of communication within specific cards or you can add "members" to tabs so they can follow progress.
  • I specifically love the template options because I can create a template for certain types of events. When i'm ready to start a new event, I can just copy the template and have all of my to do's in one place.
  • There's also a label system for cards, which is great! You can categorize cards based on needs such as: requires follow up, ongoing or just notes.

Cons

  • I wish that you could click a button and create different versions of the charts you created, for example, if my board could turn into a gantt chart!
  • For my use case (events), it is sometimes difficult to see the overall event picture with Trello. It's less of a project management tool (in my opinion) and more for tasks.

Return on Investment

  • This hasn't provided ROI toward overall business objectives, but it has kept me sane!
  • I rely on Trello to keep me organized, and therefore it benefits my organization as a whole.

Usability

Alternatives Considered

monday.com

Other Software Used

Podio, Slack, Google Drive

Trello Review from HR Perspective

Incentivized
James Roth, SHRM-CPView profile
HR Generalist in Human Resources at Swagelok Eastern New York | Western New England (11-50 employees)

Use Cases and Deployment Scope

Our company uses Trello for our onboarding process. We have found that this platform helps give new hires a better sense of direction and is able to track progress. They find it useful to be able to check off tasks as they go.

Pros

  • Organization of tasks
  • Timeframes
  • Customization

Cons

  • Needs more advanced project management functions.
  • More flexibility with dates/due dates
  • Shareability

Return on Investment

  • Smoother transition for new hires
  • People can see their progression which gives a sense of accomplishment
  • Could have better timetable adjustments

Usability

Other Software Used

BambooHR®, Domo

Exceeded expectations

Incentivized
Verified User
Manager in Customer Service (11-50 employees)

Use Cases and Deployment Scope

Trello came to our company to help us organize tasks, to dos, recurring activities, simple information and stay updated on what is happening inside our team. It's great to measure the advances in your own tasks but moreover, to keep track of the team updates. Very helpful to organize a week and have set priorities.

Pros

  • Tasks overview
  • Tracking updates
  • Team follow up
  • Week organization
  • Recurring tasks

Cons

  • More customization
  • Chat notifications
  • Reminder messages tone

Return on Investment

  • Faster time to onboarded
  • Resolved team tasks gaps
  • Overview of team tasks

Usability

Alternatives Considered

Notion and Google Calendar

Other Software Used

Fin by Intercom, Mixpanel, Fireflies.ai

Trello Alternatives

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