Name: Verint Digital-First Experience
Author: Verint

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Quality Management

Smart Spaces

Supply Chain Visibility

Enterprise

Accounting

Loan Origination

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

App Development

Bug Bounty

Cloud Storage

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Management

Encryption Key Management

Fraud Detection

HTML Editors

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

MLOps

Machine Learning

Managed Security Service

Network Performance Monitoring

Network Troubleshooting

Process Mining

Secure Access Control

Secure Web Gateway

Software Defined Storage (SDS)

Static Code Analysis

Threat Hunting

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Signage

Email Management

Email Marketing

Grant Management Software

Marketing Automation

Public Relations (PR)

Real-Time Interaction Management

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Dialer

Sales

Microsegmentation

Video Surveillance

Security

HIPAA Compliance

Insurance Suites

Restaurant Management

Tax Practice Management

Vertical-Specific

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Verint's Digital-First Engagement software helps to seamlessly provide customers with the right experience at the right moment on their channel of choice.

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

Talkdesk

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

Credits

Monthly

Starter

Text-Em-All

Verint Digital-First Experience

Customer Engagement

<div><p><b>Verint® provides an open platform, powered by data and AI-powered bots, to drive CX Automation</b>. It was built to increase your CX automation and deliver AI Business Outcomes, Now™. </p><p><br></p></div><div><p><b>How CX Automation Helps </b></p></div><div><p>With CX automation, brands can lower costs while simultaneously elevating customer experience (CX).  </p><p><br></p></div><div><p>CX automation drives strategic benefits, making it a top priority for every contact center. Your brand becomes more differentiated with AI-powered bots augmenting your people.  </p></div><div><p>The Verint bots train on behavioral data that is generated every time a customer interacts with your brand. This way, the otherwise-siloed information is continuously leveraged to maximize your AI business outcomes. </p><p><br></p></div><div><p><b>Verint Open Platform: Designed with Data and AI at the Core </b></p></div><div><p>The platform delivers the broadest capabilities and easily connects with your existing applications. </p><p><br></p></div><div><ul><li><p>Customer Self-Service </p></li></ul></div><div><ul><li><p>Agent Copilot Bots </p></li></ul></div><div><ul><li><p>Business Analytics </p></li></ul></div><div><ul><li><p>AI-Powered Workforce Engagement </p></li></ul></div><div><ul><li><p>Channels and Desktop </p></li></ul></div><div><ul><li><p>Voice of the Customer </p></li></ul></div><div><p>  </p></div><div><p>Verint serves thousands of contact centers across the globe, with four million agents currently using our solution and expanding it with AI-powered bots. Verint customers include Costco Wholesale, Google, Humana, Lyft, Microsoft, Navy Federal Credit Union, and more. </p><p><br></p></div><div><p>Get ready to increase CX automation and deliver AI Business Outcomes, Now. </p></div><div><p> </p></div>

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Verint Digital-First Experience

Overview

What is Verint Digital-First Experience?