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Verint Conversational AI Agents

Score8.2 out of 10

7 Reviews and Ratings

What is Verint Conversational AI Agents?

Verint Conversational AI Agents (formerly Verint Intelligent Virtual Assistant) automate customer interactions end to end across voice and digital channels. Rather than only responding to questions, the AI agents listen, understand, and act, interpreting intent, selecting a resolution path, and completing transactional tasks, then transferring to a human with full context when a person is genuinely needed.

Categories & Use Cases

Awards

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Tech Cares
2026
Tech Cares 2026
Tech Cares
2025
Tech Cares 2025
Tech Cares
2024
Tech Cares 2024

Videos

Screenshots

Screenshot of the IVA analytics dashboard
Screenshot of an IVA conversation flow
Screenshot of out-of-the-box IVA NLP AI models
Screenshot of the connectors integration

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Screenshot of the IVA analytics dashboard

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

Downloads

FAQs

What is Verint Conversational AI Agents?
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.
What are Verint Conversational AI Agents's top competitors?
Kore.ai Agent Platform {Artemis} and Cognigy.AI are common alternatives for Verint Conversational AI Agents.