Verint Intelligent Virtual Assistant (IVA)

• Deploying alongside an existing IVR
• Increasing traffic and call flow to Verint IVA at your pace
• Deploying containment increases with every call flow added to Verint IVA
• Starting small and proving outcomes without disruption – then growing
• Deploying first flow in 30 days with at least 20% increase in containment rate

The Smart Transfer Bot uses AI to analyze context gathered from multiple sources to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS, or providing an agent-to-agent call summary etc.)

If the best option is to route the call to an agent, the Smart Transfer Bot provides the context of the interaction and the history of the customer in an easy-to-read summary.

Intent Discovery Bot
Verint Intent Discovery Bot allows organizations to import natural language input data from chat and call transcripts, search queries, support tickets, and any other customer interaction data and use AI to detect high-value intents.