Verint Intelligent Virtual Assistant saves the day!
Allowing more calls to be self-serve, alleviating our call centers of additional volume, reduce hold time, increase satisfaction and work …
Overview
What is Verint Intelligent Virtual Assistant (IVA)?
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own…
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What is Verint Intelligent Virtual Assistant (IVA)?
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's…
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What is Verint Intelligent Virtual Assistant (IVA)?
Verint Intelligent Virtual Assistant (IVA) is more than “just” a chatbot. It is a purpose-built solution to automate and deliver intelligent self-service experiences using Conversational AI for customers, contact center agents and employees.
Verint IVA is powered by AI and Natural Language Processing (NLP) and comes with low-code, collaborative environment to design, test, deploy, fine-tune, and manage IVAs for digital and voice channels and to deliver faster ROI.
The solution comes with pre-built integrations enterprise connectors, conversational analytics and NLU intent libraries and flows for variety of use cases, across industries and functional areas.
To speed and scale starting up, it includes pre-built and customizable NLP intent libraries and flows, integrations with enterprise applications, and conversational analytics to deliver accurate, personalized and consistent experiences on any channel.
Verint IVA aims to help customers to achieve:
· Year-over-year growth in self-service usage across voice and digital channels
· Reduction in call transfer rates immediately after deployment
· Increase in employees who succeed in actively enrolling in benefits without human assistance
Verint IVA is part of the Digital-First Engagement portfolio on the Verint cloud platform.
Verint Intelligent Virtual Assistant (IVA) Features
- Supported: Unified IVA for Voice and Digital Channels
- Supported: Low-code, Collaborative Environment
- Supported: AI and NLP Models and Industry-Specific Intent Libraries
- Supported: Data, Application and Channel Integrations
- Supported: Reporting and Analytics
- Supported: Multilingual Support
- Supported: Build Once, Deploy in Multiple Channels
- Supported: Integration with Knowledge Management
- Supported: Seamless Escalation to Human Agents
- Supported: Platform Administration and Security
Verint Intelligent Virtual Assistant (IVA) Screenshots
Verint Intelligent Virtual Assistant (IVA) Video
Introducing Verint IVA with IVA Studio
Verint Intelligent Virtual Assistant (IVA) Integrations
Verint Intelligent Virtual Assistant (IVA) Competitors
Verint Intelligent Virtual Assistant (IVA) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
