Wayk Bastion (Discontinued) Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Community insights

TrustRadius Insights for Wayk Bastion (Discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Wayk Now is a versatile remote access tool that offers a wide range of use cases for users across various industries and environments. Users rely on Wayk Now to access multiple systems in their environment, leveraging its seamless integration with IT-provided remote access. With its lightweight and efficient design, Wayk Now enables users to easily connect with locations worldwide, making it an ideal solution for shared desktop support. Customers have praised the tool for its ability to quickly identify and resolve issues faced by other users.

In addition to its shared desktop support capabilities, Wayk Now has gained popularity as a reliable alternative to other remote desktop tools. By seamlessly integrating with Remote Desktop Manager, Wayk Now streamlines the process of establishing secure and dependable remote connections. The tool's intuitive interface allows users to connect to their work or home PCs from any location, enabling them to swiftly address issues and perform remote testing. This flexibility has proven invaluable for businesses and individuals alike.

Wayk Now's versatility also extends to Linux systems, addressing the need for remote support on these platforms. With more features expected in future updates, Wayk Now continues to gain traction as an efficient tool for IT teams performing on-site repairs and providing remote support. Its fast and simple installer, coupled with an easy-to-navigate interface, makes it particularly popular among users seeking remote support for their family and friends' computers.

Furthermore, Wayk Now facilitates seamless access to remote resources, allowing users to interact with their computers as if they were physically present. This feature proves beneficial not only for individuals working from different locations but also for those navigating different areas within a campus environment.

Overall, Wayk Now empowers users by offering a comprehensive set of features that cater to diverse use cases. Whether it's shared desktop support, remote system access, or cross-platform connectivity, this flexible tool continues to resonate with users seeking efficient and reliable remote access solutions.

Reviews

10 Reviews

Another Outstanding Offering From Devolutions

Rating: 10 out of 10

Incentivized

September 10, 2019

Use Cases and Deployment Scope

I'm currently using Wayk Now in my business mainly for remote assist sessions with clients that call the helpdesk and need remote support via a remote session. It allows quick access to the client's machine after running them through where to download it and then to run it and read out the ID code so I can connect to their Wayk Now from mine.

Pros

Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.

Cons

I will say that Wayk Now is still a very young product so it's still a bit rough around the edges, but Devolutions is updating Wayk Now with fixes and improvements and new features at an incredibly rapid pace. So it's worth sticking with it even if you feel its lacking in some areas.
We still do not have the ability to start a remote assist session from a web page/URL like you can with some of the competition's products. But I'm hoping that will come very soon.

Likelihood to Recommend

Wayk Now keeps up with its competition really well seeing as it's so much younger than the majority of those products. Also, it's cross OS/device support is extremely good so you should be able to connect to any OS required from Wayk Now. The star point that for me puts it ahead of the alternatives is that its now free to use commercially on OS's such as Windows Server 2016/2019 without any restrictions, TeamViewer was a nightmare in that respect because as soon as it detected you were connecting to a remote instance installed or running on a Server OS it capped your session time to 5 mins until you paid for it.

Verified User

Consultant in Information Technology (1-10 employees)

Vetted Review

Reseller

2 years of experience

The lightweight and fast Remote Desktop winner

Rating: 9 out of 10

May 3, 2019

Use Cases and Deployment Scope

I am a seasoned user of Devolutions' product Remote Desktop Manager which is excellent but also needed a lightweight and efficient tool to connect with locations around the world. Wayk Now has a very small footprint (under 5 MB), and installs very fast and allows for just a single click to connect to a remote station. It also integrates directly with Remote Desktop Manager so you can save your frequently used connections. It's a huge time saver and is very reliable.

Pros

It has a small footprint
Ease of setup and connections to remote computers
Very fast load time

Cons

Ability to set firewall rules on the client and host more efficiently

Likelihood to Recommend

It is well suited for any remote shadowing/connecting needed to perform. If you are needing to share drives from your location station to the host it does not yet allow for that.

Chris Reddy

Regional IT Manager in Engineering at Exela Technologies (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Great software from trendy company!

Rating: 9 out of 10

April 30, 2019

Use Cases and Deployment Scope

Wayk Now is used by the IT department for supporting users remotely and for accessing our own systems while on on-site repairs. It makes resources available that are remote by allowing us to access our computers like they are with us even though they may be on the other side of the campus.

Pros

Remote access to PC
Multiple display access
Easy install by non-technical users.

Cons

It was initially somewhat expensive.

Likelihood to Recommend

It is ideal for a smaller business that has a large campus or multiple remote locations. It works well to help minimize travel and effort. It also allows for file transfer over the remote connection, which even though it is not necessary for most environments (since Shares take care of this), is helpful.

Verified User

Professional in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Wayk Now: Leading the pack

Rating: 9 out of 10

April 12, 2019

Use Cases and Deployment Scope

I am using Wayk Now to do shared desktop support when working on our servers with another user at the local site. It allows me to see what the other user is doing so I can help correct the situation that the user is unable to— be it due to access permissions, user knowledge, or other constraints.

Pros

Wayk Now makes it really easy to use by having only a few items in view.
It is fairly easy to configure and even allows connectivity through firewalls.
It maintains the connection, even over a relatively low bandwidth connection.

Cons

Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.

Likelihood to Recommend

Wayk Now is particularly well suited to an internal company support system where it can be installed on the base image and each user can then send an invite to share screens. This can be used well beyond "support" calls to enhance collaboration between any two users/machines. It would also work well for external support where you know users can install or allow installation of software remotely. With the DEN server, this *may* not be an issue, but I haven't used that approach to be able to review.

Thomas Higgins

L3 Server Infrastructure in Information Technology at Matthews International (10,001+ employees)

Vetted Review

2 years of experience

Wayk Now: simply great!

Rating: 9 out of 10

April 11, 2019

Use Cases and Deployment Scope

I started out using Devolution's Remote Desktop Manager, which I like a lot! It made my professional life so much easier. But where RDM has its shortcomings (at least for what I use it for), we can overcome it by using Wayk Now. It is absolutely a great product! So easy to connect to our customers with a single click. Especially the integration with RDM, which holds even more remote sessions to our customers, it quickly became crucial in our organization. I can honestly recommend Wayk Now to everyone struggling connecting to computers or servers over the internet.

Pros

Once installed on a computer or server (and connected to the internet), it's just a single click to connect to that server or computer.
Very lightweight application, just a couple of MBs.
The possibility to create a customer application with the company logo.

Cons

Sometimes firewall rules need to be created in order to make the connection work.

Likelihood to Recommend

For me, Wayk Now is good to avoid setting up VPN connections (and RDP into the remote machines) while still maintaining good security.

Ron van Elteren

Technical Consultant in Information Technology at Schouw Informatisering (51-200 employees)

Vetted Review

1 year of experience

View profile

Wayk Now is a Great Product

Rating: 9 out of 10

April 8, 2019

Use Cases and Deployment Scope

I use it to access a few systems in our environment. I do not use it too much since we have to have people on the other computer giving us the access. Only IT uses this application in our environment because the other employees do not need the remote access that we do.

Pros

Quick, very fast processing
Reliable, can be used more than once without issues
Easy to use, simple interface and straightforward

Cons

Doesn't allow users to take control without intervention on the other computer.
Needs both an ID and a passcode like teamviewer.
Needs to be installed manually

Likelihood to Recommend

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.

Logan Poe

Network and Computer Support Specialist in Information Technology at Herrick District Library (51-200 employees)

Vetted Review

1 year of experience

View profile

Awesome Product to Become

Rating: 6 out of 10

August 10, 2018

Use Cases and Deployment Scope

The primary software used by my department to remote control computers of employees for support purpose doesn't not support Linux. We had to find an alternative. Wayk works very nice, but we mainly use it for Linux since it is still in a very early stage. We heard that many features are coming, and we can expect to replace our solution by Wayk in the future.

Pros

Compression is very fast, and low CPU Usage.
Clean, easy to understand
Multi Platform (Windows, Mac, Linux, with mobile client...)

Cons

They don't have unattended access yet.
We don't like the feature where they can share their "number" and have someone not from the company access their computers.

Likelihood to Recommend

Since the product is in an early stage, it is more suitable for small deployment, where you can have someone on both side to share numbers/approvals. They will develop, and I bet they will have a lot of business case.

I know that they are working on recording, unattended access, more control, etc.

Tommy Boucher

IT Director in Information Technology at Coveo (201-500 employees)

Vetted Review

1 year of experience

View profile

WaykNow. Wake Up and try it!

Rating: 10 out of 10

May 23, 2018

Use Cases and Deployment Scope

We began to deploy Wayk, by using the free version to support our users. Currently, it's being used by our IT team. The problem is the price, first, and second, an amazingly simple to use the tool. We may connect with every user, partners and recommend to install it quickly. And, help the user. No matter where the user is.

Pros

Speedup support
Cost not much
Simple and easy to use interface

Cons

Easier to deploy
More automation in managing systems
Smaller package

Likelihood to Recommend

If you need a low-cost solution, that just works, Wayk Now is a great option. There are other options in the market, but most came with a huge install package or update every time it connects. Less appropriate I think, is when you already use some solution. If only because of the budget, maybe you need to make a better analysis of other products too.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Wayk now, one of the best remote support tools

Rating: 9 out of 10

Incentivized

May 18, 2018

Use Cases and Deployment Scope

I use Wayk Now in place of TeamViewer for remote support of family and friends' computers. The installer is fast and simple, and the interface is easy to navigate and explain to those less tech savvy over the phone.

Pros

Easy to install
Simple to navigate UI
Easy to explain over the phone

Cons

Requires admin rights to run, even after installed

Likelihood to Recommend

[It's] great for one-off support scenarios.

Chris Thibeau

Technical Support Analyst in Information Technology at Nova Scotia Provincial Gov (10,001+ employees)

Vetted Review

2 years of experience

View profile

Great Remote Control App!

Rating: 10 out of 10

Incentivized

May 16, 2018

Use Cases and Deployment Scope

I'm using Wayk Now to connect to my work PC from home. I also use it to connect to my home PC from the office. I connect to my work PC to fix issues after hours. I also connect to my home PC to test things in my home lab. I'm able to connect from my laptop, my tablet, or my phone!

Pros

Very simple setup!
Ease of Use
Great remote control of remote PC
Love the Wayk Den feature!

Cons

Ports need to be opened/allowed through a firewall for use.
Doesn't remember previously connections.
No Ability to search for connections by name.
Users can share their connection code with people outside the organization

Likelihood to Recommend

Wayk is a great tool for remotely controling your PC. I use the tool to help my mom when she has issues with her PC. I use it to help friends troubleshoot problems, or if someone wants to show me something on their PC. I love that I can easily transfer files, and copy/pate also.

Ben Liebowitz

Server and Storage Engineer in Information Technology at Debevoise & Plimpton (501-1000 employees)

Vetted Review

1 year of experience

View profile

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Another Outstanding Offering From Devolutions

Rating: 10 out of 10

Incentivized

September 10, 2019

Use Cases and Deployment Scope

Pros

Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.

Cons

I will say that Wayk Now is still a very young product so it's still a bit rough around the edges, but Devolutions is updating Wayk Now with fixes and improvements and new features at an incredibly rapid pace. So it's worth sticking with it even if you feel its lacking in some areas.
We still do not have the ability to start a remote assist session from a web page/URL like you can with some of the competition's products. But I'm hoping that will come very soon.

Likelihood to Recommend

Verified User

Consultant in Information Technology (1-10 employees)

Vetted Review

Reseller

2 years of experience