Another Outstanding Offering From Devolutions
Use Cases and Deployment Scope
I'm currently using Wayk Now in my business mainly for remote assist sessions with clients that call the helpdesk and need remote support via a remote session. It allows quick access to the client's machine after running them through where to download it and then to run it and read out the ID code so I can connect to their Wayk Now from mine.
Pros
- Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
- Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
- The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
Cons
- I will say that Wayk Now is still a very young product so it's still a bit rough around the edges, but Devolutions is updating Wayk Now with fixes and improvements and new features at an incredibly rapid pace. So it's worth sticking with it even if you feel its lacking in some areas.
- We still do not have the ability to start a remote assist session from a web page/URL like you can with some of the competition's products. But I'm hoping that will come very soon.
Likelihood to Recommend
Wayk Now keeps up with its competition really well seeing as it's so much younger than the majority of those products. Also, it's cross OS/device support is extremely good so you should be able to connect to any OS required from Wayk Now. The star point that for me puts it ahead of the alternatives is that its now free to use commercially on OS's such as Windows Server 2016/2019 without any restrictions, TeamViewer was a nightmare in that respect because as soon as it detected you were connecting to a remote instance installed or running on a Server OS it capped your session time to 5 mins until you paid for it.
