Wayk Now: Leading the pack
April 11, 2019

Wayk Now: Leading the pack

Thomas Higgins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wayk Now

I am using Wayk Now to do shared desktop support when working on our servers with another user at the local site. It allows me to see what the other user is doing so I can help correct the situation that the user is unable to— be it due to access permissions, user knowledge, or other constraints.
  • Wayk Now makes it really easy to use by having only a few items in view.
  • It is fairly easy to configure and even allows connectivity through firewalls.
  • It maintains the connection, even over a relatively low bandwidth connection.
  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
  • This tool has not been purchased so full impact is still under investigation. However, proof of concept use has shown the software to be just as easy for most people to use than alternatives that cost significantly more such as Team Viewer.
The product is still in evaluation, however, it is easier than VNC or Skype and cheaper than TeamViewer, so it seems to be in the lead. At this point, the main competition is from Skype because it is part of the Office 365 Suite anyway. So it is justifying the value over what can be done with Skype that will be the key indicator of how it stacks up.
Wayk Now is particularly well suited to an internal company support system where it can be installed on the base image and each user can then send an invite to share screens. This can be used well beyond "support" calls to enhance collaboration between any two users/machines. It would also work well for external support where you know users can install or allow installation of software remotely. With the DEN server, this *may* not be an issue, but I haven't used that approach to be able to review.

Wayk Bastion Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated

Wayk Now Support

My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None