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Workhuman

Score9.1 out of 10

65 Reviews and Ratings

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What is Workhuman?

Workhuman Cloud is a SaaS platform solution designed to fuel company culture through recognition, engagement, performance, work-life harmony, inclusion, and belonging, boasting more than six million users in 30+ languages, in 180 countries, generating 100 million instances of human connection. Combined with business insights from Workhuman IQ, the platform provides leaders with proactive insight and tools used to understand issues as they develop and to help make the right decisions to align business objectives to deliver immediate impact.

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Categories & Use Cases

Who Buys & Uses Workhuman

Workhuman Reviews

What users are saying about Workhuman.
View all Workhuman reviews

Pros

  • Enables diverse forms of employee recognition, including peer-to-peer and manager-led
  • Offers a user-friendly and intuitive platform design for all employee levels
  • Provides robust customer support with dedicated Customer Success Managers

Cons

  • Limited diversity and accessibility of reward catalog options
  • User interface is perceived as outdated and in need of modernization
  • Award submission process can be multi-step and complex

Celebrating the Workhuman Difference.

Incentivized
Paula Sutton
Manager, Enterprise Reward & Recognition in Human Resources at Medical University of South Carolina (201-500 employees)

Use Cases and Deployment Scope

At the Medical University of South Carolina, our recognition and reward program, Celebrate! recognizes, acknowledges, and celebrates employees who consistently demonstrate and uphold MUSC values, goals, and go above and beyond. As MUSC expanded across South Carolina, we needed a platform that all employees could access easily, regardless of location or role. Celebrate! delivers that accessibility, and today it is used by 30,000 employees across MUSC locations throughout the state.

Pros

  • The support team at Workhuman, particularly our Customer Success Associates, consistently goes above and beyond to provide timely assistance.
  • Our bi-weekly meetings with our Customer Success Associates provide an opportunity to address concerns, gather feedback, and learn about upcoming system enhancements.

Cons

  • I recently asked one of our outstanding Customer Success Associates whether we could send additional welcome notes to new hires at the 3-, 6-, and 9-month milestones, in addition to the initial welcome and one-year anniversary recognition. She quickly checked with the team and, while the feature isn't currently available, added it to the client's list of suggested enhancements.
  • Although the option isn't available right now, I appreciate the prompt follow-up and willingness to explore the request. That level of responsiveness has been consistent throughout our nearly three-year partnership with Workhuman. While I know we are not their only client, they always make us feel like we are.

Return on Investment

  • Our Celebrate! Metrics include: 96% Recipient Reach across the MUSC Enterprise.
  • 30,196 Active employees at MUSC. 75% Login Rate.
  • Total Recognition Awards - 208,674 (Not including YOS Awards).
  • Celebrate! also highlights service milestones, life events, and community celebrations, helping capture the awesomeness of MUSC.

Usability

Other Software Used

EPIC (Enterprise Platform for Integrated Compliance)

Workhuman is Changing the Landscape of Recognition

Incentivized
Mike Chartrand
Team Member Experience Manager in Human Resources at Pechanga Resort Casino (1001-5000 employees)

Use Cases and Deployment Scope

We use the Workhuman Platform to recognize our Team Members in a meaningful, authentic, and timely manner. Workhuman is a one-stop-shop for not only capturing the recognition moments, but also serves as an all encompassing redemption experience for our Team Members, as they can redeem the points they have received through the recognition moment right on the Workhuman store. The challenge we have faced in the past is the actual tracking of the recognition, our methods were very pen-to-paper and outdated. With the Workhuman Platform, everything is tracked be it the recognition moments themselves, the words being used in the messaging, which people leaders are recognizing on the platform, which leaders are not, and a plethora of analytics that give a real time snap shot of where your organization stands in regards to engagement.

Pros

  • Providing a sharp and clean looking product. Our Launch team ensured all branding associated with our program matched what our property was already using and made the process of recognizing and redeeming seamless.
  • Their Customer Service team is available to our Team Members 24/7, which is something you do not come across with other platforms on the market.
  • Their customer/program manager support team is top notch. Questions are answered promptly, and they also bring innovative ideas to the table to flip your recognition logic on its head to make better use of the data being collected by the platform. For example, we will be tracking a group of new hires that start on property for their first year of work to see when/if they are recognized and whether it has an impact on their longevity with the organization. We will also be able to track their overall engagement with the company's core values.

Cons

  • We would like to see more options for big box stores on their online store in regards to gift cards.
  • An app for the program manager's functions would be a solid addition to their arsenal of tools already available.

Return on Investment

  • We are still within our first year of adoption, so we are still looking at baseline numbers, however, the quality of writing in our recognition moments has greatly improved because the moment can be captured right from a phone in the moment.

Usability

Alternatives Considered

Awardco and Kudos®

Other Software Used

Workvivo

Workhuman Customer Review.

Incentivized
Julie Lyons
Manager, Global Well-being & Recognition in Human Resources at Kohler Co. (10,001+ employees)

Use Cases and Deployment Scope

We use Workhuman as our global recognition solution, including non-monetary recognition, points-based recognition, service milestones, life events, and community celebrations. With the launch of our platform, Bold Recognition, we consolidated and streamlined all recognition activities across our global population of 30,000+ associates.

Pros

  • Strategic thought leadership.
  • Analytics & Reporting.
  • Communications & Account Support.

Cons

  • Easier to use self-service reporting.
  • More flexibility with budget monitoring tools.

Return on Investment

  • 3x retention lift.

Usability

Alternatives Considered

Augeo6, Achievers, O.C. Tanner Culture Cloud and Motivosity

Fantastic Tool to recognize your peers and sub-ordinates.

Incentivized
Gourav Shahi
Network Consultant in Engineering at Cisco Systems (10,001+ employees)

Use Cases and Deployment Scope

We are using Workhuman Connected Recognition to recognize our peers who are working hard, and it's truly a great way to express our gratitude. Looking forward to continuing to use the tool, and thanks a lot for creating this.

Pros

  • Adding pictures while recognizing people is a great way of personalized thank you note.
  • Giving recognition to multiple users saves a lot of time and great feature.

Cons

  • Add more redemption options of the award received by the employee.

Return on Investment

  • Single point of recognition track which really help for year end reviews.
  • Employee feel more valued after receiving the awards rather than just emails.

Usability

Workhuman Recognition & Service Anniversaries

Verified User
Program Manager in Human Resources (10,001+ employees)

Use Cases and Deployment Scope

This is our platform for recognition and service anniversaries. We replaced a home grown solution and a vendor solution with one that gave us the opportunity to embed recognition into our culture at a systemwide level. We also gained a partner that continuously advances the offerings in this space.

Pros

  • Iterates on it's offerings
  • Listens to feedback and responds
  • Partners with us to bring ideas to life

Cons

  • Cannot identify areas where no (null) recognition is happening
  • Cannot run reports based on span of control

Return on Investment

  • Increased retention
  • Increased engagement
  • Created recognition culture

Usability

Alternatives Considered

Achievers

Other Software Used

Workday Workforce Management, UKG Pro, ServiceNow HR Service Delivery

Workhuman Alternatives

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