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WorkWave Route Manager Reviews and Ratings

Rating: 9.9 out of 10
Score
9.9 out of 10

Community insights

TrustRadius Insights for WorkWave Route Manager are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Transition to web-based system: Many users appreciate the transition from a paper-route system to an online web-based solution, as it allows them to monitor drivers' progress from anywhere with an internet connection. This has been mentioned by numerous reviewers who find this feature highly beneficial for their business operations.

Easy route management and customization: Users find it easy to provide drivers with all relevant information along with their route, and they appreciate the ability to make changes to a route, such as adding or deleting a delivery, using the drag & drop feature. The simplicity of managing routes and customizing them according to specific needs has been praised by several customers.

User-friendly interface and great support: Reviewers consistently highlight the ease of use and setup of Workwave route manager and GPS online software. They also appreciate the constant focus on improving and adding new features. Additionally, users value the attentive support staff and their willingness to gather feedback for improving the user experience. These aspects have been positively mentioned by multiple users who find them crucial in their satisfaction with the product.

Reviews

2 Reviews

WorkWave - A flexible routing solution

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use WorkWave Route Manager to route our deliveries to our retail partners. We deliver multiple racks to local garden centers. With WorkWave we can route all our orders as efficiently as possible. Their notification system is really nice as well. We are able to let our customers know when we get close to their location.

Pros

  • Allows for quick imports of orders.
  • Notifications for customers.
  • Customization of truck variables.

Cons

  • Historic export of orders.

Likelihood to Recommend

WorkWave Route Manager is good for companies that are planning routes with multiple stops and multiple trucks. If your company is using whole truckloads to single locations, then WorkWave is not as helpful.

TV
Tyler Van Wingerden
Vice President in Sales at Catoctin Mtn Growers (51-200 employees)
Vetted Review
WorkWave Route Manager
1 year of experience

Workwave

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to route our delivery trucks for deliveries. We have variable delivery routes as we don't go to the same places and WorkWave has been the best fit for or type of industry. We have 4 locations and we are able to use it to schedule for each location.

Pros

  • The variability of the routes.
  • Able to put constraints on loads so we aren't overweight.
  • Be able to let customer know approximate delivery time.

Cons

  • The mapping. Some of the new neighborhoods take a while to get added in mapping.
  • Some of the times between the different locations are incorrect. The Keys it takes 4 hours to get there but Workwave says 3 hours we have to account for those inconsistencies.

Likelihood to Recommend

If you aren't doing the same route every day and you have to do a customized route daily this is the program for you.

DP
Dana Parrish
Asst Fleet Manager in Corporate at Gulf Coast Supply (51-200 employees)
Vetted Review
WorkWave Route Manager
5 years of experience