WorkWave Service is working great for us!
Use Cases and Deployment Scope
WorkWave Service is our credit card processing system. We use this service to process customer payments and refunds. We use settlement reports to reconcile our internal accounting with WorkWave Service transactions. We process around 1,500 payments per day averaging from $250k to $315k. Chargebacks and customer disputes are also dealt with on the WorkWave Service portal.
Pros
- Sends timely reporting
- Responsive troubleshooting team
- Uses feedback to improve product
Cons
- Not easy or fast to locate individual transactions in the portal
- Too many steps to view customer details
- More user-friendly report generation in portal would be great
Most Important Features
- Processing payments and refunds
- Handling disputes and chargebacks
- Capturing customer payment details
Return on Investment
- They have allowed us to continue accepting online and over the phone payments with no issues
- We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
- ROI is acceptable
Other Software Used
Sage Intacct, Adobe Acrobat Reader, Microsoft Teams