WorkWave Service is working great for us!
Use Cases and Deployment Scope
WorkWave Service is our credit card processing system. We use this service to process customer payments and refunds. We use settlement reports to reconcile our internal accounting with WorkWave Service transactions. We process around 1,500 payments per day averaging from $250k to $315k. Chargebacks and customer disputes are also dealt with on the WorkWave Service portal.
Pros
- Sends timely reporting
- Responsive troubleshooting team
- Uses feedback to improve product
Cons
- Not easy or fast to locate individual transactions in the portal
- Too many steps to view customer details
- More user-friendly report generation in portal would be great
Likelihood to Recommend
WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.
