Complex but worthwhile
Rating: 10 out of 10
Use Cases and Deployment Scope
We use XEOX for the following use cases:
Windows Patch Management: Our devices are updated automatically by XEOX with two patch plans: One for clients and one for servers.
Third-party app patching: Most of our third-party apps can be updated by XEOX with built-in means. For the remaining software packages we created custom updating scripts which we run on a regular basis using XEOX.
Remote Management: We use the build-in remote access solution of XEOX.
Monitoring: We get email and slack notifications by XEOX if a device runs out of free disk space or if our servers are offline. We also use a custom monitoring script deployed using XEOX for a domain-specific use case.
Pros
- It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
- It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
- The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
- The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.
Cons
- At first sight, the interface is quite complex and it requires some time to get used to it.
- There is no ticketing system included.
- The documentation is partly outdated and incomplete.
Likelihood to Recommend
XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.
However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!
Vetted Review
5 years of experience