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Complex but worthwhile
February 19, 2024

Complex but worthwhile

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with XEOX

We use XEOX for the following use cases:

Windows Patch Management: Our devices are updated automatically by XEOX with two patch plans: One for clients and one for servers.

Third-party app patching: Most of our third-party apps can be updated by XEOX with built-in means. For the remaining software packages we created custom updating scripts which we run on a regular basis using XEOX.

Remote Management: We use the build-in remote access solution of XEOX.

Monitoring: We get email and slack notifications by XEOX if a device runs out of free disk space or if our servers are offline. We also use a custom monitoring script deployed using XEOX for a domain-specific use case.
  • It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
  • It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
  • The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
  • The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.
  • At first sight, the interface is quite complex and it requires some time to get used to it.
  • There is no ticketing system included.
  • The documentation is partly outdated and incomplete.
XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.

However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!

XEOX Support

The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, everything was included in the free support.
Yes - Yes, they immediately responded with a workaround so that I could continue my work and after about three weeks the bug was fixed. I was very satisfied.
At some point one of my colleagues could no longer log on to XEOX. They used the "Sign in with Microsoft" feature. We contacted the support but they could not explain the issue in the first place. Then we had an online meeting with them where we showed them the issue and after some time they found out that my colleague's business and private Microsoft email was the same and during the login procedure Microsoft provided the private account instead of the business account and therefore the login failed. Without their help, I doubt we could have found this issue. Moreover, it was actually an issue on our side. Nevertheless, they did not charge anything for that.