xFind

xFind offers a simple way to deal with complicated data. xFind's Contextual AI engine automatically provides:

1. xPlore - No-search federated retrieval of relevant case-related knowledge to the agent, no need for keyword searching
2. xTend - No-tag retrieval of case trend Insights and analytics to the manager, no need for keywords or case tagging
3. xPerience - Issue-description-based portal search for the customer, no need for keyword searching
4. Full support for a seamless KCS (Knowledge Centered Service Methodology) implementation - item tagging and flagging, knowledge gap detection

xFind helps increase the effective capacity of the support team - enabling it to solve more cases with the same budget and resources, and prevent support related Churn, while getting product and support insights without having to define them in advance.