TrustRadius Insights
Users of xFind have found that the software addresses various key business problems and improves overall efficiency. One significant …
Overview
What is xFind?
xFind offers a simple way to deal with complicated data. xFind's Contextual AI engine automatically provides: xPlore - No-search federated retrieval of relevant case-related knowledge to the agent, no need for keyword searchingxTend - No-tag retrieval of case trend Insights…
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What is xFind?
xFind offers a simple way to deal with complicated data. xFind's Contextual AI engine automatically provides: xPlore - No-search federated retrieval of relevant case-related knowledge to the agent, no need for keyword searching xTend - No-tag retrieval…
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- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is xFind?
xFind offers a simple way to deal with complicated data. xFind's Contextual AI engine automatically provides:
- xPlore - No-search federated retrieval of relevant case-related knowledge to the agent, no need for keyword searching
- xTend - No-tag retrieval of case trend Insights and analytics to the manager, no need for keywords or case tagging
- xPerience - Issue-description-based portal search for the customer, no need for keyword searching
- Full support for a seamless KCS (Knowledge Centered Service Methodology) implementation - item tagging and flagging, knowledge gap detection
The vendor states xFind is built for robustness with the most complex data, and has been benchmarked to be 2-5x more precise than similar solutions in the market, without requiring any data preparation.
xFind Features
- Supported: xPlore - No-search federated retrieval of relevant case-related knowledge to the agent, no need for keyword searching
- Supported: xTend - No-tag retrieval of case trend Insights and analytics to the manager, no need for keywords or case tagging
- Supported: xPerience - Issue-description-based portal search for the customer, no need for keyword searching
- Supported: Full support for a seamless KCS (Knowledge Centered Service Methodology) implementation - item tagging and flagging, knowledge gap detection
xFind Integrations
xFind Competitors
xFind Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of xFind have found that the software addresses various key business problems and improves overall efficiency. One significant benefit is the ability to quickly find relevant information within existing resources, leading to improved customer service and response times. This has been particularly valuable for support teams who need to access up-to-date information across multiple departments.
Integration with popular enterprise knowledge platforms such as Zendesk, Slack, G Suite, and Salesforce further enhances the user experience. By seamlessly integrating with these platforms, agents can easily access and deliver the most relevant and updated information. This integration has streamlined content moderation, new content creation, and validation processes, allowing users to efficiently build upon existing work.
xFind also addresses the challenge of locating documents that were not saved in the correct format. Users appreciate its ability to identify and retrieve these files, saving them significant time and effort in searching manually.
Furthermore, integrating xFind with Salesforce has proven invaluable for support teams. It equips them with relevant information to effectively close tickets and reduces the need for cross-functional coordination.
Though some users have experienced mixed results, overall, they regard xFind as a lightweight and efficient tool for searching. It consistently delivers good and effective results, making it an essential part of teams' daily work. By enabling quick access to similar cases and past answers, xFind helps teams become more prompt and effective in their operations.