Easy to implement and manage with great results
Use Cases and Deployment Scope
Forethought offers agentic AI Solutions for CX teams, easy to build and maintain and with high CSAT results.
We used FT to build our selfservice bot, building autoflow and legacy workflows. We do 60% deflection on chat inquiries, about 10k a week, saving a lot of time and resource (= money).
I found it way easier to implement versus ZD Chat
We used FT to build our selfservice bot, building autoflow and legacy workflows. We do 60% deflection on chat inquiries, about 10k a week, saving a lot of time and resource (= money).
I found it way easier to implement versus ZD Chat
Pros
- Workflow Builder
- Solved Reports - Metrics
- Identify Gap and suggest solutions.
Cons
- Intent detection
- Intent Training
- BOT Customization
Return on Investment
- Deflection %
- AHT
- CSAT
Usability
Alternatives Considered
Zendesk Chat and Kustomer
Other Software Used
Zendesk Suite, Slack, Notion
