Name: Zocdoc
Rating: 1 (3 reviews)
Author: Zocdoc

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Data Privacy Management

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Secret Managers

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

WAN Optimization

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Community

Computer-Assisted Translation

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

Microsegmentation

Security

Animation

Chargeback Management

Chiropractic

Construction Management

Tax Practice Management

Vertical-Specific

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Zocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis.  Additionally, Zocdoc helps practitioners gain feedback from appointments and share it online.

EHR Bundle

PM Bundle

Full Suite

RXNT

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Zocdoc

Medical Scheduling Software is designed to improve patient scheduling efficiency, reducing time spent by patients in the waiting room, and improving communication between patients and their doctor's offices. To achieve this it will typically include a patient portal, workforce management features including managing employee scheduling, and also remote workforce management features. To be effective they should integrate with practice management software and possibly also electronic health records software.

Medical Scheduling

Health, Wellness and Fitness

Safe Space Therapy, LLC

Private practice therapist

Likelihood to Recommend

Usability

Zocdoc 2025-01-04 08:00:32

Zocdoc 2022-04-07 12:47:15

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

High cost

Set up

Bait and switch

Must pay

Enough time

Insurance companies

Home

Medical Scheduling Software

Zocdoc is a predatory company who engages in unethical billing practices! They do get referrals for providers, just not the right ones. I received referrals for primary care and psychiatry as a therapist. I was still charged for the referrals. In fact, if someone booked and didn't establish care, I was charged for that as well. They are asking for $1500, half of which I shouldn't owe. When I asked them for a payment plan they gave me two options. The first is that I pay a fee large installments to pay off the debt. The second is that I have two months to pay the entire balance in full or they will turn me into collections. They are absolutely terrible people! Would not recommend to anyone whether client or provider. You'll end up owing more than what you gain financially. it is not at all worth it.

They send referrals for the wrong type of provider.
They are inflexible in setting up a payment plans.
They charge for referrals providers cannot see.
They charge our referrals that never book an appointment with you.
They refused to accept accountability and will instead take their heels in on what their pricing policy is, rather than discuss how unethical it is.

Consider a flat fee as part of the pricing structure rather than charging by individual referrals.
Do not charge providers for referrals they cannot use.
Consider a more streamlined process to get people to the right services rather than waste everyone's time sending them to the wrong provider.
Given that they don't care who they send you and for what reason, they are clearly in it for the money and the only ones making money in this transaction.

I have lost money utilizing Zocdoc.
Even though they claim their calendars sync with Google, they frequently booked over me, which upset clients I attempted to work with.
When confronted with their unethical behavior, they basically have it "It sucks to be you" attitude.

Zocdoc was used to bring in new patients and direct patients with certain insurances to our practice.

advertise
integrate with insurance companies

high cost for customer acquisition
customers cancel and practice has no recourse, but must pay Zocdoc
Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
High cost of service for nurse practitioners
High rate of attrition- few customers converted to our practice compared to other methods
We were promised one rate per customer acquired, then the posted rate was increased, twice
Unable to even charge a no show fee for patients who changed at last minute
the service as set up encourages patients to bait and switch to other providers at the last minute
there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle

Zocdoc

Overview

What is Zocdoc?