Zscaler Private Access Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Zscaler Private Access are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Granular Access Control: Many users appreciate the granular access control provided by Zscaler, allowing for precise control over who can access certain resources. Several reviewers have highlighted this feature as a key advantage of using Zscaler.

High Reliability: Reviewers have consistently reported that Zscaler is highly reliable, with no major issues experienced after switching to the platform. This reliability factor has been mentioned by numerous users, indicating that Zscaler is a dependable solution for internet security.

Unique User Interface: Users find Zscaler's user interface to be unique compared to other VPNs in the market. They describe it as having a corporate view that is meant for serious business. This distinctive interface has been praised by multiple reviewers for its professional and user-friendly design.

Reviews

15 Reviews

VPN client like a networking tool

Rating: 9 out of 10

Incentivized

October 21, 2025

Use Cases and Deployment Scope

We use Zscaler Private Access for remote access. One of the main problem is precious tool was instability, it broken down quite often. The User Interface wasn't too intuitive and needed a bit of time to get used to. Our primary use case is to allow users work remotely. Zscaler Private Access solved all the problems listed above.

Pros

Fast Authentication
Ability to authenticate early
Provides inbuilt capture

Cons

Packet capture live view
Warning before expiring

Likelihood to Recommend

Zscaler Private Access is really great improvement over other private access tools. One of the scenarios where it excels is troubleshooting. In initial days we had issues accessing certain hosts and the in built packet capture came in very handy. All we had to do was start the capture do our test and it would save the file which can then be downloaded and opened on PC.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Lateral Movement Prevention - The main security benefit

Rating: 9 out of 10

Incentivized

October 16, 2025

Use Cases and Deployment Scope

Zscaler Private Access (ZPA) is used for securely accessing Internal Application. From both onprem and cloud. With ZPA its possible to access application without giving visibility to any other network or even same network. Helped in segmentation, users can access from anywhere with Security and Reliability. The Zscaler zero trust cloud exchange hiding internal application behind its cloud exchange which gives confidence for being protected.

Pros

Securing Access to Internal Applications
Segmentation for Applications
Strict enforcement policy implementations

Cons

Granularity and Complexity of Policy Enforcement
Application Segmentation and Listener Configuration - The way applications are defined and listened for is fundamental to ZPA, but can be a source of frustration, especially when dealing with legacy or non-HTTP protocols
The ZCC is the user's primary gateway, but its control over local system network behavior can sometimes clash with enterprise requirements.

Likelihood to Recommend

Zscaler Private Access- ZPA solution designed to securely connect authorized users to specific private applications, without ever placing the user on the network where the application resides ZIA- User can connect from anywhere without worrying about security concern. Whole traffic forwarded to Zscaler Exchange and then it goes on internet. All the security inspections are performed at ZE.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

Zscaler Private Access

Rating: 9 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

We use Zscaler Private Access for replacing 3 of our legacy VPN applications from the different mergers and aquisitions we have done. We needed a solution that could handle the growth for over 65,000+ employees that our other solutions could not handle.

Pros

easier way to keep employees connected while remote
better way to secure our data with browser isolation
easy way to route traffic back on site that's needed.

Cons

VOiP needs major improvements. that is where its lacking.
Also Public service edge Datacenters need to be built in the middle of the US to handle more business - Denver is the only location. I feel one is SLC, UT would be a good location.

Likelihood to Recommend

For our remote employees it is great to use as they do not have to authenticate every time they lock their computer or turn it off for the night. Its easy to just turn on and as its booting up getting logged into Zscaler Private Access.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Zscaler Private Access Value

Rating: 8 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

Immediate need to phase out a legacy VPN and provide secure access to employees, contractors, and third party vendors to internal applications. In addition, Zscaler Private Access is used to phase out legacy Citrix VDI and Remote Desktop functionality.

Pros

Private App Access
Eliminating VPN
Eliminating Citrix

Cons

Easier implementation
Less Complexity

Likelihood to Recommend

Best for direct private app access for internal and external users without exposing other systems

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

Zscaler Private Access Review

Rating: 7 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

We use it for both users on site and off site as a way to reach the internal applications of our environment. The tool provides some microsegmentation and also grants us insight into what and when users are connecting to applications. It also provides a consistent user experience that is based upon user roles rather than that of IP.

Pros

Microsegmentation
Scalability
Simplicity

Cons

Would prefer to do L7 filtering instead of L4
Would love to have a global find (how does this App Segment tie in everywhere)
Sometimes error messages don't really provide much information
PCAPs are the second step when traditionally that was the ace in the hole.

Likelihood to Recommend

Zscaler Private Access works really well in environments setup for FQDNs and where you know what users should/shouldn't be accessing on what ports. You can use Zscaler Private Access to figure out these kinds of features but that doesn't always mean you'll be correct. It also provides a consistent experience for users as they can access their materials anywhere. It also makes the user the last line of defense. If a user's account is compromised then the attacker has access to everything they already did. It doesn't work great in OT environments or Server based environments. Flows have to be initiated from the client and not the server for stuff to behave properly.

Verified User

Engineer in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

Zscaler Private Access is amazing reliable and secure VPN system for Enterprise-level Companies

Rating: 9 out of 10

Incentivized

August 26, 2025

Use Cases and Deployment Scope

We rely on and utilize Zscaler Private Access to

establish secure, private and fast VPN connection to the corporate internal

network. We have it enabled across the 28 countries we operate in and also across

the vast population of external contractors. Here are few of the most frequent

and useful utilizations of Zscaler Private Access that I'm aware about:

To ensure fast, reliable and secure VPN access

to the company internal network

No direct external internet exposure to our 200+

corporate systems

Allows employees to work from home

Pros

Allows strong cyber security corporate policies
Very reliable VPN application that operates at 100% efficiency
Very easy to be configured with friendly user interface

Cons

It would be quite useful if the end-user can change the available VPN country locations
No other areas for improvement are needed based on our company utilization of Zscaler Private Access
.

Likelihood to Recommend

highly recommend Zscaler Private Access' usage to support and govern the below scenarios -

Allows employees to work from home

- Allows strong cyber security corporate policies

Very reliable VPN application that operates at

100% efficiency

Very easy to be configured with friendly user

interface - Avoidance of direct Internet exposure of confidential, private corporate systems

Verified User

Program Manager in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

All about Zscaler Private Access

Rating: 10 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

We use Zscaler Private Access in our organization for Zero touch access to our enterprise application and the applications which we have hosted in the cloud.

Zscaler Private Access eliminate the legacy way of using VPN to access our Corpo applications.

This addresses the different methods to access our enterprise applications from office and from home thereby providing a unique experience to our employees irrespective of locations in the demanding hybrid environment now.

Pros

Zero touch access
Unique experience for accessing Enterprise applications irrespective of locations
Easier implementation of policies
Single pane of management

Cons

Better Diagnosis tool to have a consolidated view of logs in case of issues
Better support of IOS clients
More granular posture check.

Likelihood to Recommend

Ease of use , quicker deployment , Easier manageability

Loganathan Kandasamy

Network Manager Expert in Information Technology at CGI (1001-5000 employees)

Vetted Review

5 years of experience

Zscaler Private Access is fast secure and reliable

Rating: 9 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

We use Zscaler Private Access to create a secure connection for our contingent worker who do not use a corporate issued device. Zscaler Private Access isn't a VPN but it replaced our VPN solution at the time and has been fast, secure (zero-trust), and reliable. Now user whether they are in Mexico, India, or the US, can verify their identity through MFA and log into our corporate network and only access the items they need to access.

Pros

Zero Trust Methodology
Logging/analytics
Ease of application onboarding

Cons

Dashboard Metrics, if people stay logged in then that counts as them being online.
SCIM Access should be something that is explicitly stated
Copying application segments but the ports don't transfer over.

Likelihood to Recommend

Zscaler Private Access (ZPA) has come in handy when we want to protect our network from users we don't have MDM access to. We can also restrict what kind of applications/services they can connect to (allow with access control rules internally). Additionally the support we receive from the engineers has always been great.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

ZPA Review.

Rating: 9 out of 10

Incentivized

July 30, 2025

Use Cases and Deployment Scope

The software is solid, and we are seeing security features that other applications do not provide. The learning curve for us has been adapting from policy-based firewall access to application-based connections. The team has grown on it, but continues to work on doing a solid deployment. We have one-offs that require additional resources to function properly, such as Cisco voice applications.

Pros

Application security.
Access Security.
ZTNA
Identification.

Cons

More subcategories for access.
Custom made feasibility to take care of one offs.
Easier to use GUI.

Likelihood to Recommend

The tool is, for the most part, very intuitive. Most of our issues so far (working through them with our Resident Engineer) are the one-off applications. We are working on some exemptions to make them functional. Besides that, the team loves the tool and how it can provide better security than our previous tool.

Verified User

Manager in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

Zscaler Private Access for the win

Rating: 10 out of 10

Incentivized

June 5, 2025

Use Cases and Deployment Scope

We use Zscaler to provide access to internal resources and to source our IP address, when needed, for legacy sites (SIPA). We replaced a VPN platform that was getting almost weekly security advisories.

Pros

Enables zero trust access to internal resources
Provides always-on connectivity.
Makes client upgrades a breeze.

Cons

Works well
I can't
think of anything

Likelihood to Recommend

It is well suited for associate access and less suited for third party access. However, there are other methods for third party access.

Bob Nolan

Network Consultant in Engineering at Nationwide Insurance (10,001+ employees)

Vetted Review

5 years of experience

Loading Reviews List....

Zscaler Private Access is amazing reliable and secure VPN system for Enterprise-level Companies

Rating: 9 out of 10

Incentivized

August 26, 2025

Use Cases and Deployment Scope

We rely on and utilize Zscaler Private Access to

establish secure, private and fast VPN connection to the corporate internal

network. We have it enabled across the 28 countries we operate in and also across

the vast population of external contractors. Here are few of the most frequent

and useful utilizations of Zscaler Private Access that I'm aware about:

To ensure fast, reliable and secure VPN access

to the company internal network

No direct external internet exposure to our 200+

corporate systems

Allows employees to work from home

Pros

Allows strong cyber security corporate policies
Very reliable VPN application that operates at 100% efficiency
Very easy to be configured with friendly user interface

Cons

It would be quite useful if the end-user can change the available VPN country locations
No other areas for improvement are needed based on our company utilization of Zscaler Private Access
.

Likelihood to Recommend

highly recommend Zscaler Private Access' usage to support and govern the below scenarios -

Allows employees to work from home

- Allows strong cyber security corporate policies

Very reliable VPN application that operates at

100% efficiency

Very easy to be configured with friendly user

interface - Avoidance of direct Internet exposure of confidential, private corporate systems

Verified User

Program Manager in Information Technology (10,001+ employees)

Vetted Review

4 years of experience