Item: 360Learning
Rating: 8
Author: Verified User

Overall Satisfaction with 360Learning

Use Cases and Deployment Scope

360Learning is our main learning platform for all technical training in all retail roles. There are some limitations to what you can do in regards to activities.

Pros and Cons

Pros

Increases collaboration between learners.
Mobile friendly.
Customer support.

Cons

Having an agent via telephone for support is easier when you have a quick question than creating a ticket and waiting a few days.
Having more options in terms of interactive activities.

Return on Investment

Creating the Path as when you modify a course is live.
Not being able to download your content if it is directly developed on the platform caused us issues as we had to copy-paste into a PowerPoint all content that a previous eLearning designer had developed.

Alternatives Considered

I was not part of those discussions.

Key Insights

Do you think 360Learning delivers good value for the price?

Yes

Are you happy with 360Learning's feature set?

Yes

Did 360Learning live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 360Learning go as expected?

Would you buy 360Learning again?

Yes

Other Software Used

LinkedIn Learning (Lynda.com), FranklinCovey

Likelihood to Recommend

When you have an issue that can affect your users and you are told that it will be fixed at the next update which could be a month later.

360Learning Feature Ratings

Using 360Learning

Users and Roles

1000 - All roles in the organization.

Support Headcount Required

1 - IT base knowledge.

Business Processes Supported

Assign training to our Installers for certification.
Permits to create groups whether private or public for collaboration between learners.

Innovative Uses

Getting employees to be engaged.
Since some employees have to be certified, setting a passing grade is key.

Future Planned Uses

Mobile and iPad used as most of our retail employees are on the road.

Likelihood to Renew

Since I started in our organization, 360Learning has evolved and keep evolving and makes the experience easier and better.

Evaluating 360Learning and Competitors

Products Replaced

Not Sure

Key Differentiators

Product Features
Product Usability
Product Reputation

I was not part of those discussions

Evaluation Lessons Learned

I would make sure that the product aligns with the company.

360Learning Implementation

Implementation Rating

I was not part of the implementation.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

I would not know.

360Learning Support

Support Rating

We have amazing support from the Customer Success Director.

360Learning Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I am not involved in those discussions.

Bug Resolution

Yes - Most of the time yes, although once it could only get resolved at the next product update.

Exceptional Examples of 360Learning Support

I must mention again, yes and that support was from the Customer Success Director.

Using 360Learning

Usability

There are so many different functionalities that even after 1 year I am still learning. It changes often as well which makes it a little more difficult to master.