EMS is straight forward software for conference room scheduling
September 08, 2020

EMS is straight forward software for conference room scheduling

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Accruent EMS Software

We use EMS to manage our internal conference and meeting room space. It is used extensively throughout our organization. It allows our staff to reserve meeting space and designate food service.
  • It allows cost accounting.
  • It avoids double-booking meeting space, thus it prevents confusion and wasting time.
  • We have had issues with the EMS plugin for Outlook. Sometimes the plugin stops working after Microsoft Windows updates. We have to uninstall and re-install the plugin and re-enable it in Add-ins.
  • The client software must match the server software. There is no backward compatibility. We have to track down all the users who have the client software whenever we upgrade the server.
  • The software is easy to manage. The administrator can control what access each user has. They can make some users power users who can use the client software versus using a web browser.
EMS has more flexibility for configuring our unique needs as opposed to scheduling a room in Outlook. Outlook out of the box does not have the ability to do cost accounting and room configurations.
We have not had to scale up at this point but know the software would allow us to if we needed to.
  • Outlook: Most of our administrative assistants like to create a meeting in Outlook where they can see the invitees availability and also compare with room availability in EMS. The integration allows them to do both at the same time from within the Outlook interface.
  • Web Browsers: Users can use Firefox, Chrome, or Internet Explorer to access the web version of EMS to book meeting rooms.
It is flexible to designate a simple beverage service and a catered lunch. There is a place in EMS to show floor maps and maps of the meeting rooms. This allows users to see which rooms would meet their meeting needs and which would not.
Accruent support has been responsive and has helped us with finding the correct version of the software.
EMS is well-suited in an organization that has a lot of internal meetings and has to juggle a lot of different meeting scenarios. If you have meeting rooms that are different sizes and have different video, projection, and audio equipment, EMS can be configured to handle room setups to meet all these scenarios.