Item: Accruent EMS
Rating: 10
Author: Jennifer Vance

Overall Satisfaction with Accruent EMS Software

Use Cases and Deployment Scope

We use Accruent EMS across all offices for booking conference rooms for meetings. EMS keeps our bookings organized and accessible so that everyone can see and those who need to manage, can manage them.

Pros and Cons

Pros

Holds all of our conferencing information in a central location.
The history feature helps us when there is a change made to a reservation--helps track down where an issue might have presented itself.
Reports--I can literally run a report on any statistic I want or need.

Cons

Interface with Outlook--although this is always so difficult with applications and Microsoft products.
The form you fill out to make a reservation could be streamlined.
Streamline the multi-location booking with regard to amenities. Currently, you submit your booking and then have to go back into the software to amend every single booking. Why can't we do this during the booking process?

Return on Investment

EMS actually afforded us the opportunity to streamline our personnel reporting structure and simplify our amenities.

Alternatives Considered

MRM was clunky and not intuitive for the end-user.

Scalability

I think the software can serve a small organization well but also Fortune 500s.

Product Configurability

We have found that almost any scenario or configuration we would like to make is possible with EMS.

Likelihood to Recommend

I will always recommend Accruent EMS because it is the best tool currently on the market for what we do. If a better, more simple tool presents itself, I would definitely investigate.

Comments

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Accruent EMS is the best in the business for conference room scheduling!