Accruent EMS is the best in the business for conference room scheduling!
October 05, 2020

Accruent EMS is the best in the business for conference room scheduling!

Jennifer Vance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Accruent EMS Software

We use Accruent EMS across all offices for booking conference rooms for meetings. EMS keeps our bookings organized and accessible so that everyone can see and those who need to manage, can manage them.
  • Holds all of our conferencing information in a central location.
  • The history feature helps us when there is a change made to a reservation--helps track down where an issue might have presented itself.
  • Reports--I can literally run a report on any statistic I want or need.
  • Interface with Outlook--although this is always so difficult with applications and Microsoft products.
  • The form you fill out to make a reservation could be streamlined.
  • Streamline the multi-location booking with regard to amenities. Currently, you submit your booking and then have to go back into the software to amend every single booking. Why can't we do this during the booking process?
  • EMS actually afforded us the opportunity to streamline our personnel reporting structure and simplify our amenities.
MRM was clunky and not intuitive for the end-user.
I think the software can serve a small organization well but also Fortune 500s.
We have found that almost any scenario or configuration we would like to make is possible with EMS.
1. Sales--we have had high turnover in the salesforce and often have trouble contacting an account exec assigned to our account. We are an existing customer and while I understand their primary job is to identify new business, sometimes the old clients are important too.
2. Our implementation specialist was TOP-NOTCH. I think her name was Adrienne. She was fantastic.
3. While I rely on a BA to liaise when we have issues, I think the helpdesk personnel have been really good.
I will always recommend Accruent EMS because it is the best tool currently on the market for what we do. If a better, more simple tool presents itself, I would definitely investigate.