Accruent EMS Software: Highly Recommended; Customizable & Very User-Friendly
October 14, 2020

Accruent EMS Software: Highly Recommended; Customizable & Very User-Friendly

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Accruent EMS Software

Accruent EMS is used by our organization to schedule meetings and events (on and offsite), visitor offices, and apartments. It is also used to manage technology, catering, and facility needs. It is used across the entire company by coordinators to schedule requests, service teams, and employees to submit requests. It allows us to use one platform for all events throughout our firm, as well as to report on meetings and events and billing.
  • Multifunctional. Offers a variety of functions for different purposes.
  • Wide array of reporting, from basic simple reports to complex reports including all details and billing. Reports can also be customizable and are very easy to follow.
  • Easy to learn and train on--it's very easy to understand and follow.
  • Notifications could be more customizable.
  • When adding a new room or resource, there are multiple places to go to be sure it has been added to all the appropriate areas, templates, etc. Would be great if that could all be addressed in one place when initially adding the item.
  • Accruent EMS is very robust, which is great. But it would have been great to know the different ways it can be used prior to the configuration process to help better determine the best configuration and setup for our company.
  • Accruent EMS is very efficient. Allows users to complete a task in as a little a few seconds speeding up the workflow process.
  • Ease of use cuts down on training times drastically.
I was unable to select our last software used (Meeting Room Manager - MRM), but Accruent EMS is a whole other ballgame. We had so many issues with our previous scheduling software that we welcomed EMS tremendously. EMS is much more efficient and effective. It's easy to use and train on and allows to you reach an outcome through different steps based on your preference or the type of reservation you are making. It is customizable and can be configured to suit your organization.
Accruent EMS is very robust. We use EMS across 12 offices (approximately 245 rooms/offices/spaces) and amongst several different service providers. The different user templates allow you to customize what certain groups can see. The web app also allows users to see what meetings are taking place across the firm without having to call conference scheduling to find out when and where they are. We also have the EMS Room Sign app setup installed outside all of our conference rooms for better ease of last minute scheduling/drop-in meetings.
  • EMS Room Sign app - It allows for last-minute scheduling/drop-in meetings (without services) for users to reserve space without having to contact conference scheduling. The information then populates into our desktop client and notifies the CS team that a meeting has been scheduled in a particular room. It also allows users to see if a space is available without making a call. Cuts down on the number of calls between users and our scheduling team.
Accruent EMS is very configurable and allows you to customize just about anything you need to suit your organization. You can add categories available to specific offices or all offices and make them as complex as you want them. You can also make certain resources within the categories available to only certain rooms which helps eliminate items being added to rooms that are not compatible. You can configure different views for different types of schedulers based on the types of rooms they schedule. You also have the ability to customize different messages for confirmation and notifications. Accruent EMS also allows for customization within the web app for different templates, links, etc.
I worked with Wendy on implementation and training for Accruent EMS. She was phenomenal. The training was very easy to follow and learn and I use a very similar style of training when I train new EMS users. She was able to answer questions I had based on what our firm's needs were and how to best configure certain items such as categories and notifications or building out combo rooms. I do not work with support as much anymore as our company now has a designated team for that, but I recall having some issues in the beginning as the support specialist would not get back to me on an issue and I would have to follow up. We also had our account rep change multiple times and sometimes were not notified. We didn't find out until emailing our old rep with a question that they were no longer our rep. I cannot speak as much on the customer support now because like I said, I do not contact them unless absolutely necessary.
Accruent EMS Software is very well suited for conference room scheduling and adding services. Reporting can be customized to show different information based on what you want to report on. This is very beneficial when giving different service teams reports for only their items or being able to include additional information for their reference if needed.

Using Accruent EMS Software

200 - Conference Room Planners, Receptionists, AV technicians, Caterers, Facilities, some supervisors and managers
10 - Technology and EMS savvy. Often a technical person or EMS administrator/trainer.
  • The ease for a scheduler to schedule a meeting/conference rooms and send a confirmation in a short amount of time
  • Building and running reports, then sending them to multiple service groups
  • We use digital signage with Accruent EMS to allow employees to reserve their own space (without services) directly from the conference room.
  • We just upgraded so we are looking to implement the automated reporting as we have several users who manually send multiple reports a day/week.
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.

Evaluating Accruent EMS Software and Competitors

Yes - Meeting Room Manager (MRM). The software was getting worse over time with several bugs and the support was horrible. They were no longer fixing some bugs. Work was having to be redone due to the random loss of data from the system. Ultimately, we decided the time had come for a new product.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We needed a product that could manage all of our spaces as well as the services we needed to track. We needed a product that was easy to learn as well as train on but also budget-friendly.
I don't know that I would change anything. We evaluated three software products and Accruent EMS was ultimately the best software for us, checked the most boxes, and was by far the most user-friendly.

Accruent EMS Software Implementation

I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Yes - We began with all the conference rooms. Then moved to visitor offices, then to added apartments. Different users schedule these so we brought different groups on board through each phase.
Change management was a big part of the implementation and was well-handled
  • Different trainings for different types of users
  • Getting users to shift their mindset from what we used to have and called items to what we now have and the new terminology used

Using Accruent EMS Software

It is very user-friendly and easy to learn. Multiple options for how to complete a task based on user preference as well as the type of meetings you are scheduling. It's hands-down the best scheduling software I have used. (I have used one other tool long-term and tested two additional software tools prior to this one.)
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Scheduling a room
  • Running reports
  • Adding services to single or multi-resource reservations
  • Adding a new room, it seems like I have to go to multiple areas to be sure I have added it to all views, templates, etc.