Overall Satisfaction with Accruent EMS Software
It is being used for the entire organization. We primarily use it for keeping track of all conference room reservations.
- I love the simple layout.
- I enjoy that I have options to change color schemes and customize it to fit me and the needs of my job.
- It is a quality product, with minimal issues.
- Video conference reservations. They need to upgrade that area to be a little more user friendly for booking purposes. This is the greatest problem that needs attention. I still love what it does, but I see work here.
- I do not like the email formats at times and they seem a little constrained.
- For video conferences, it has made my job easier to book large reservations.
- To copy bookings or reservations makes us be more efficient, especially when extremely busy.
- I find we have mixed reviews from assistants using the software. If they don't consistently use it they have problems. I am a Super User.
Our old software MRM was out of date and had many, many issues. I don't remember the other products we looked at, but they did not compare. We also talked with other law firms (about 4-5) and they all agreed they loved Accruent EMS as well. If we had problems we called them on a conference call to voice our concerns and they usually worked with us and helped us fix the problem or made notes to get their tech people to fix the problem.