My Accruent EMS Review
October 29, 2020

My Accruent EMS Review

Betsy Wilhelm | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Accruent EMS Software

Accruent EMS is used by the Hospitality/Facilities Department of my organization. Currently we use it for conference room use as well as Zoom account use. In the future we may use it for office space reservations. We were at a very high volume of meetings and events and Accruent EMS helps to ensure we don't double book rooms, that meetings are using the correct size room, etc.


  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.


  • Reporting is the main issue I have with EMS. It would be helpful to be able to input exactly what one wants to be reported. I find that I have to do a lot of playing around to figure out how to run reports. Not all details can be reported on, either, which can be frustrating.
  • Removing contacts can be difficult. Getting an error message that contact has set up reservations when trying to remove said contact can be quite frustrating.
  • Since I've been working from home remotely, it was a bit of a tough go getting EMS set up on my work laptop. Even though I should have the same features as our system admin, I am unable to do things from my work laptop in EMS. Instead, I have to log in as the admin in order to cancel meetings or add details. This may not be an EMS issue only.
  • It allows us to get in as many meetings as possible.
  • From what I understand, it can be quite expensive.
  • The ease of adding rooms and features made a very positive impact to quickly get new "rooms" added so I could start reserving Zoom spaces.
I really have not used other platforms.
I mentioned earlier that since working from home. I can't use all features of EMS that I was able to use within the office even though I have the same rights as our Admin. I can do a workaround by using the Admin's account, but it is not convenient.
My firm doesn't use these features as much as I used them at my last job, but it is quite configurable. Adding features is fairly easy with Zoom and if more detail is needed it can certainly be done via EMS.
I use Accruent EMS to reserve rooms for meetings using 30+ conference rooms and 16 Zoom accounts. EMS is incredibly helpful to not allow double booking in conference rooms. I use the book for particularly busy days to get the full picture of what our conference room usage looks like. It helps to make decisions on where certainly meetings should be booked. Having the room count feature on the book is very helpful to my EMS users who aren't as familiar with the conference rooms as I am, so that they know how many people can fit in each conference room to help make the best decision on where to put a meeting.
Sometimes Accruent EMS can be less appropriate to run reports. It can be difficult to get a report on exactly what I'm looking for w/o being able to specify exactly what I'm looking for. The browser feature is helpful, but still does not allow to get more specific.


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