Action1 - Great endpoint management solution
April 26, 2025

Action1 - Great endpoint management solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Action1

I have a fleet of 20 endpoints that are installed in vehicles that I primarily use Action1 with. I also have a separate fleet of 30 endpoints that are in the office that I use Action1 to manage.

Action1 has made my life easier in regards to scheduling updates and security patch management. The free 200 endpoints in real and I encourage smaller IT departments to try them out.

The only features that I am missing while using Action1 is live chat with a user (not as important as I usually have them on a phone call) and file transfer. This has made for some creative problem solving in order to get certain redistributables onto the devices for installs.

While I am currently using the free version of Action1 which does not come with dedicated support, I have used the premium version in the past and the help desk/support was top notch.

Pros

  • Patch management
  • automatic update scheduling
  • remote desktop assistance

Cons

  • Live chat with the end user
  • File transfer
  • Less sneaker netting required for vehicle installed endpoints
Action1 is very easy to setup. Once you have your account set up, you download the agent, which is very small and runs quietly, then you are able to get into the PC and help very quickly.
Action1 is cheaper then the competitors that I have used.

Do you think Action1 delivers good value for the price?

Yes

Are you happy with Action1's feature set?

Yes

Did Action1 live up to sales and marketing promises?

Yes

Did implementation of Action1 go as expected?

Yes

Would you buy Action1 again?

Yes

We have endpoints that have a competitors software and I like that there is a backstage where I can run commands manually if I need to. Action1 does not have this perse, however, if you automate tasks then they will run in the background.

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