Action1 is fantastic feature rich ... and free
Overall Satisfaction with Action1
We have a small satellite office (<10 endpoints) and we have been using the Action1 free tier to support, assist, remotely monitor and patch their endpoints.
Pros
- remote control / assistance
- patching Windows Operating Systems
- Third party application patching
- Dashboard central overview
Cons
- I would love to see a file transfer capability
- multiple monitor/screen support when remoted in could be improved (multiple screens at once)
- Remote Support, without rdp or port security risks
- Convenient dashboard showing all endpoints with vulnerabilities
- Simple deployment of patching both the O/S and third party apps.
From a functionality point of view the platforms are very similar, when we worked with NinjaOne they tried the hard push for us to onboard our entire organization. We didn't want that and they refused to scale down to the requirements of our small satellite office (<10 endpoints). Action1 is still free for less than 100 endpoints, so it's very much a no-brainer. Eventually when we review our requirements I can see us moving all of our offices to this platform, they have been very open and pleasant to work with.
Do you think Action1 delivers good value for the price?
Yes
Are you happy with Action1's feature set?
Yes
Did Action1 live up to sales and marketing promises?
Yes
Did implementation of Action1 go as expected?
Yes
Would you buy Action1 again?
Yes

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