Item: Action1
Rating: 10
Author: Samuel Couturier

Overall Satisfaction with Action1 Cloud Remote Monitoring and Management Solution

Use Cases and Deployment Scope

We are providing IT services to small organizations and were looking at a solution to manage our clients endpoints in a more central way and provide us the ability to monitor software patching as well and deploy apps easily across multiple systems remotely. We came across Action1 [Cloud Remote Monitoring and Management Solution] while looking at others solutions and it looked like it had all of the features we were looking for, while still being easy to use for our technicians. We started rolling it out at one of our client to test and were really happy so far with the results. We had a couple issues at the beginning, but Action1 [Remote Monitoring and Management Solution] support team did an incredible job at fixing it quickly and keeping us updated on the progress and everything was resolved and now working as intended.

Pros and Cons

Pros

Customer service and support team are easy to reach and response time is really fast
Interface is really user friendly and easy to use

Cons

No iPhone or iPad app (at least as of now) could be nice to have eventually

Return on Investment

Real time saver having everything integrated in one platform, from patching to remote access
Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out

Alternatives Considered

NinjaRMM, Dragon RMM (ITarian / Comodo ONE) and Atera

After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint count and they even offer up to 50 endpoints for free, which is really great for a small organization like us to help us lower our starting costs and still allows us to grow at our pace without having to commit to a defined amount of endpoints to start.

Key Insights

Do you think Action1 delivers good value for the price?

Yes

Are you happy with Action1's feature set?

Yes

Did Action1 live up to sales and marketing promises?

Yes

Did implementation of Action1 go as expected?

Yes

Would you buy Action1 again?

Yes

Other Software Used

Microsoft Azure Active Directory, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

[Action1 Cloud Remote Monitoring and Management Solution is a] really great tool for organizations looking at a solution that doesn't rely on on-premise infrastructure to manage multiple sites or work-from-home devices. As long as the endpoints are connected to the internet they will show as online in the system.

Great solution for small organization