Great LMS but poor sales and support team
Updated December 07, 2022

Great LMS but poor sales and support team

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Learning Manager

We were willing to use Adobe Captivate for training our field service support staff. It is mainly used by my training department and dispatch to partners around the world. We are also using this platform to do integrations with our new employees.
  • Manage a team skills matrix
  • Create onboarding plan
  • Integration of SCORM files directly from adobe captivate
  • Adobe sales did not answer on time for final purchase
  • Captivate prime does not include a pricing plan for small company or at least Adobe does not seem interested in small numbers of users
  • Integration of ticketing system like Zendesk would be a great feature
  • I have not be able to go further than trial version, no quote provided
Good to use trial version but impossible to go further
Good integration into company dashboards

Do you think Adobe Learning Manager delivers good value for the price?


Are you happy with Adobe Learning Manager's feature set?


Did Adobe Learning Manager live up to sales and marketing promises?


Did implementation of Adobe Learning Manager go as expected?


Would you buy Adobe Learning Manager again?


I liked the credit system and ability to marks trainee's skills based on modules. I liked the well-done GUI and the easy transfer of SCORM module from adobe captivate (authoring tool) to Adobe Captivate Prime (the LMS). Unfortunately, I will not recommend this LMS as the France sales team did not provide me a quote or good services. After several attempts to get a price, I had to move on to another platform.

Adobe Learning Manager Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Social learning

Using Adobe Learning Manager

We are not using Adobe Learning Manager anymore
2 - A small team is in charge of maintenance the learning platform
  • interoperability
  • easy of use
  • easy to administrate
  • Learn how to use internal tool
  • training on internal procedure / tool
We are not going to try again this LMS software

Evaluating Adobe Learning Manager and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
We are editing our learning module with Adobe Captivate prime. Being new on this field, our main goal was to be able to deploy easily our learning module, the combination of Adobe Captivate 2019 and Adobe Captivate Prime was ideal !
Unfortunately, the sales aspect did completely wrong to finalize our purchase then we learn that learning module use SCORM standard which make all module compatible with otherm platforms
I will try to learn more about the standard before moving forward. I lose precious time with captivate prime, I should have informed myself prior to purchase

Adobe Learning Manager Implementation

Trial period was great, and It let me plenty of time to try the different feature of the platform. However, when we decided to move forward, the ADOBE team was slow and not reactive at all. Actually after 2 years, I am still waiting for answers which is quite unacceptable.
Change management was minimal - We launch our first elearning system in 2020. It was the first implementation for the company so I don't think we can talk about change management.
However, I did not try to use the platform for instructor led training, which is still a big part of our training process. I did not see a particular attention to this matter on the platform so I guess, it is not well mentioned, and it might be missing as well.
I would say that the main change management that we faced was to organize all the ILD training with the platform, and Adobe Captivate did not answer to our need.
  • Instructor Led Training organization
  • Transfer of SCORM files from authoring software to LMS
  • Creation of user profil into the platform (learner, instructor, manager)

Adobe Learning Manager Support

Knowledgeable team
No escalation required
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Not able to even do a purchase of any support
This platform is mainly focused on big companies/structure.
If you are willing to buy a LMS for a small company, I will not recommend Adobe Captivate Prime.
However, if you are a large player, I think that is a nice platform

Using Adobe Learning Manager

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The skills system is well done
  • creation of profil