Great LMS but poor sales and support team
Updated December 07, 2022
Great LMS but poor sales and support team
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Learning Manager
We were willing to use Adobe Captivate for training our field service support staff. It is mainly used by my training department and dispatch to partners around the world. We are also using this platform to do integrations with our new employees.
- Manage a team skills matrix
- Create onboarding plan
- Integration of SCORM files directly from adobe captivate
- Adobe sales did not answer on time for final purchase
- Captivate prime does not include a pricing plan for small company or at least Adobe does not seem interested in small numbers of users
- Integration of ticketing system like Zendesk would be a great feature
- I have not be able to go further than trial version, no quote provided
Honestly it was a poor experience.
I selected Docebo LMS
Do you think Adobe Learning Manager delivers good value for the price?
Yes
Are you happy with Adobe Learning Manager's feature set?
No
Did Adobe Learning Manager live up to sales and marketing promises?
No
Did implementation of Adobe Learning Manager go as expected?
No
Would you buy Adobe Learning Manager again?
No
Adobe Learning Manager Feature Ratings
Using Adobe Learning Manager
We are not using Adobe Learning Manager anymore
2 - A small team is in charge of maintenance the learning platform
- interoperability
- easy of use
- easy to administrate
- Learn how to use internal tool
- training on internal procedure / tool
Evaluating Adobe Learning Manager and Competitors
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
We are editing our learning module with Adobe Captivate prime. Being new on this field, our main goal was to be able to deploy easily our learning module, the combination of Adobe Captivate 2019 and Adobe Captivate Prime was ideal !
Unfortunately, the sales aspect did completely wrong to finalize our purchase then we learn that learning module use SCORM standard which make all module compatible with otherm platforms
Unfortunately, the sales aspect did completely wrong to finalize our purchase then we learn that learning module use SCORM standard which make all module compatible with otherm platforms
I will try to learn more about the standard before moving forward. I lose precious time with captivate prime, I should have informed myself prior to purchase
Adobe Learning Manager Implementation
- Implemented in-house
Change management was minimal - We launch our first elearning system in 2020. It was the first implementation for the company so I don't think we can talk about change management.
However, I did not try to use the platform for instructor led training, which is still a big part of our training process. I did not see a particular attention to this matter on the platform so I guess, it is not well mentioned, and it might be missing as well.
I would say that the main change management that we faced was to organize all the ILD training with the platform, and Adobe Captivate did not answer to our need.
However, I did not try to use the platform for instructor led training, which is still a big part of our training process. I did not see a particular attention to this matter on the platform so I guess, it is not well mentioned, and it might be missing as well.
I would say that the main change management that we faced was to organize all the ILD training with the platform, and Adobe Captivate did not answer to our need.
- Instructor Led Training organization
- Transfer of SCORM files from authoring software to LMS
- Creation of user profil into the platform (learner, instructor, manager)
Adobe Learning Manager Support
| Pros | Cons |
|---|---|
Knowledgeable team No escalation required | Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Not able to even do a purchase of any support
Using Adobe Learning Manager
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- The skills system is well done
- creation of profil
Yes, but I don't use it