First venture into Adobe Captivate Prime
July 01, 2021

First venture into Adobe Captivate Prime

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

Adobe Captivate Prime is used by a small business unit to provide technical training content to their external business partners. The aim here is to have them attend content to keep individuals up to date on topics and technologies. By doing so the partner will be allowed to continue within the partner program which is recognised by the customers.
  • Pretty simple setup
  • Good for smaller implementations
  • Probably good for schools and similar educational institutions in the way its designed.
  • The documentation leaves quite a few things to be desired. The basics seem to be there, but frequently I come across options and settings that are not covered in the documentation and need support help to clarify.
  • Missing explanations within the UI makes some setup longer than needed as one doesn't know if an option is relevant for a setup or not.
  • I feel the intended design for educational institutions makes it a little less flexible for other uses.
  • We are still implementing it.
The initial browse around to get to know the system was easy. But soon the lack of good documentation became obvious and Adobe support help was required which was good.
I wasn't involved in the purchasing process.
We had a few calls with my prepared list of questions of which almost all were answered immediately. Some [questions] he needed to come back to me [about], which he usually did within a day. I haven't used support for more since that.
Sales and Partner Training
The system seems particularly well suited for education, schools, and similar institutions. This wasn't exactly what I was intending the system to be used for, but I didn't have a say in the selection of the system. I have managed to make it work partly because the system allows renaming of the User Interface text. At least for the user. The renaming isn't going all the way through the system hence creating potential confusion for those running reports. Something that can be overcome with a little training on the system. More problematic I think is the fact that renaming only works in English when users have the option to switch to either German or French.

Adobe Learning Manager Feature Ratings

Course authoring
Not Rated
Course catalog or library
Mobile friendly
Not Rated
Progress tracking & certifications
Not Rated
Compliance management
Not Rated
Learning administration
Learning reporting & analytics
Social learning
Not Rated